IT Support Assistant

Hace 6 días

Madrid, Area Metropolitana (comarca); Comunidad de Madrid, España Utilita Arena Jornada completa
THE ROLEThis position will be a hybrid role, working at the Madrid office and remotely (as needed). As a member of the Legends Global IT technical support team, this role serves as the first point of contact for our team when they seek technical assistance. WIDER TEAMThe individual will work closely with the local team and the global Legends Global technical support teams in America and the UK to provide service excellence. As part of the central technology operations team, this role will report to the IT Corporate Helpdesk Manager in the USA, but partner closely with the UK and local business stakeholders they support. The role will provide the relevant service to all Legends Global employees on an ongoing basis.
WHAT WE CAN OFFER
- Childcare vouchers to make family life a little easier
- A comprehensive health insurance with Aegon to keep yourself and your loved ones covered
- Company support to get your game on with your favourite sporting activities and keeping you active
- A pension scheme with Generali so your future is just as bright as today
- A flexible hybrid work setting giving you up to 52 days a year to work from home
- A Pluxee restaurant card to treat yourself to great mealsKEY ACCOUNTABILITIES
- Provide IT support for end users in Madrid and other mainland Europe location
- Assist the IT staff in the other European venues as necessary
- Ensure that the IT requirements of the events in the venue are met
- Provide event support as required
- Assist with the development and implementation of IT policies and procedures
- Day to day administration of the networks hardware, software, infrastructure and end users
- Assist with IT Network and Systems issues
- Provide remote monitoring and on?site system support
- Support the EPOS, ticketing and telephone system applications across the estate
- Monitor IT security and support the administration functions
- Support several IT projects, upgrade and change programmes
- Management of Spam/Anti?virus systems
- Carry out other duties as requiredSKILLS AND EXPERIENCE
- Analytical and organisational skills
- At least 3 years' IT experience, preferably within a commercial environment
- Good working knowledge of Microsoft Desktop OS
- Good working knowledge of Microsoft 365 applications
- Good working knowledge MS Teams and SharePoint
- Working knowledge of Wi?Fi in a commercial environment
- Experience of network configuration, VLans etc
- Experience of network security
- Advanced computer literacy
- Excellent communication and interpersonal skills
- Fluent in both English and Spanish as will need to communicate with international colleagues on a day?to?day basisINCLUSIVE WORKPLACEAt Legends Global we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.