Customer Service Representative
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Compensation & ConditionsBase
Salary:
19,200 EUR gross per yearPerformance Bonus: Up to 1,800 EUR in performance bonusesWork Schedule: 9:00 AM – 6:00 PM, Monday to Friday, plus 2 Saturdays per monthMain ResponsibilitiesHandle customer inquiries via telephone, email, chat, and other communication channels.
Support shoppers with questions regarding online orders, payments, products, and promotions.
Provide timely and effective responses and solutions within established service quality standards.
Stay up to date with the company's products, services, processes, and policies.
Requirements & QualificationsLanguages: Native-level or bilingual proficiency in Dutch, with a solid command of English.
Technical
Skills:
Comfortable navigating digital customer support tools, Windows, Microsoft Office environments, and internet configurations. xghoner Availability: Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month). Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID). Selection process
- Submission
- Ownership Validation (could take up to 48hrs)
- Profile fit validation (made by CNX recruiters & project leader)
- HR Interview & Tests
- Sueprvisor interview
- Client interview (some projects require this)
- Job offer
- Hired#J-*-Ljbffr
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