Service Operations Manager
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- mandatory. ~4+ years of experience in operational coordination, service management, or technology operations environments. ~ Proven experience in Incident Management and Change Management processes. ~ Strong operational reporting and management information skills. ~ Experience producing KPI, SLA, availability, and operational performance reports. ~ Strong analytical skills with the ability to identify trends, risks, and recurring issues from operational data. ~ Strong stakeholder management and communication skills. ️ Work mode: 100% remote English C1 Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…) Free access to several training platforms Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
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