Solution Engineer
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Overview
In this role, you join the Global Service Installation Team to build a world-class service organization for our Netherlands branch. You will perform on-site hardware installation, racking, cabling and initial validation, while coordinating with engineering for seamless integration. You provide first-line technical support and handle service tickets, with travel to client sites as needed. You will shape the implementation and troubleshooting process to ensure reliable, enterprise-grade server solutions for diverse customers. This role offers hands-on impact in a fast-paced, international service environment.
Responsabilidades
- Perform physical installation, rack and stack, cabling and networking of data center hardware
- Assist with implementing server, storage and network equipment
- Coordinate with engineering to ensure seamless hardware integration
- Ensure hardware installed per specifications and conduct post-installation testing
- Provide first-line technical support to end users via phone, email and ticketing system
- Escalate complex issues to higher-level teams as needed
- Travel locally and internationally to installations and on-site problem solving
Requisitos principales
- 5 years of experience servicing complex X86 systems in a datacenter environment
- Bachelor's degree in Computer Science / Computer Engineering / Electrical Engineering (or comparable level)
- Strong English; Dutch is a plus
- Good understanding of Windows and Linux environments
- Knowledge of scripting (Bash, PHP, Python) is a plus
- Strong diagnostics and hardware analytics; understanding BIOS and drivers issues
- Hands-on experience with enterprise-grade server hardware
- Willingness to travel up to 40 km around 's-Hertogenbosch and to client sites
- Ability to work in a fast-paced, solution-oriented, team-based environment
- Onsite customer service mindset
- experience with on-site break/fix scenarios
- Basic understanding of data center cabling and networking
- strong communication
- team player
- proactive problem solving
- Windows
- Linux
- BIOS and driver troubleshooting
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