Key User Service Desk Specialist
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q.beyond ibérica S.L. is seeking a Key User Service Desk professional in Spain to serve as the central contact for IT services including Windows OS, AD, and Microsoft 365.
You will document incidents, perform initial analysis, and route complex issues to higher support levels.
You will work with ITSM processes, remote support tools, and knowledge management while contributing to ongoing service improvements and customer satisfaction.
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