Technical Support Specialist
Hace 3 días
Zaragoza, Zaragoza (comarca); Provincia de Zaragoza; Aragón, España
Hiab
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Your mission Join our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user.
As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines.
By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.
Key responsibilities
Receive, track, and resolve technical claims, tickets, and inquiries regarding loader heavy and superheavy cranes, parts, and accessories Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process Act as the communication bridge by ensuring efficient feedback loops between customers, R proficiency in Spanish or Italian is a strong advantage Customer-focused, highly communicative team player willing to travel up to * days per year. Our benefits include 25 Days Paid Leave: 22 vacation days + 3 personal days Hybrid Work Flexibility: 1 day per week remote work 15 Salary Payments: Click on the apply button below to send in your application in English. We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners.
Key responsibilities
Receive, track, and resolve technical claims, tickets, and inquiries regarding loader heavy and superheavy cranes, parts, and accessories Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process Act as the communication bridge by ensuring efficient feedback loops between customers, R proficiency in Spanish or Italian is a strong advantage Customer-focused, highly communicative team player willing to travel up to * days per year. Our benefits include 25 Days Paid Leave: 22 vacation days + 3 personal days Hybrid Work Flexibility: 1 day per week remote work 15 Salary Payments: Click on the apply button below to send in your application in English. We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners.