Infrastructure Security Communication Specialist

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world? Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing. The Infrastructure Security Communication Specialist is responsible for improving how Infrastructure Security communicates, ensures quality of published documentation and knowledge articles, manages information, and reports progress across the organization. This role acts as a key enabler for the team by ensuring that communication channels, SharePoint sites, ServiceNow service items, Knowledge Base articles, internal processes, and reporting materials are accurate, structured, up to date, and easy to use. The specialist will work closely with Infrastructure Security leaders, service owners, technical teams, project managers, and stakeholders to translate complex security and operational information into clear, consistent, and actionable content. The role will also support internal team communication, process optimization, and continuous improvement of the team's ways of working. Communication & Team Enablement Develop and maintain clear, consistent, and engaging communication materials for the Infrastructure Security team. Support internal communication within the team, including announcements, updates, newsletters, team briefings, leadership messages, and key initiative communications. Ensure communication is aligned with team priorities, security objectives, and organizational standards. Support communication for major Infrastructure Security initiatives, transformation programs, service changes, and organizational updates. Communication Tools & Channels Management Organize, maintain, and continuously improve the team's communication tools and channels, including SharePoint, Teams, Viva Engage, newsletters, mailing lists, and other internal platforms. Ensure the Infrastructure Security SharePoint site is well structured, user-friendly, and up to date. Create and maintain content governance standards for team sites and communication platforms. Improve the accessibility, consistency, and findability of information across communication channels. ServiceNow Service Item & Knowledge Base Management Ensure Infrastructure Security service items in ServiceNow are accurate, complete, and regularly updated. Work with service owners and technical SMEs to validate content accuracy. Establish a regular review cycle for ServiceNow catalog items and KB articles. Identify gaps in existing documentation and coordinate the creation or improvement of knowledge content. Document and maintain key Infrastructure Security processes, procedures, and operating models. Track communication, documentation, service catalog, and process improvement progress. Support the creation of talking points, meeting materials, summaries, and action trackers for Infrastructure Security leadership. Work closely with Infrastructure Security leaders, service owners, project managers, technical experts, and operational teams. Gather feedback from users and stakeholders to improve communication channels, knowledge content, service information, and processes. Build strong working relationships across Infrastructure Security, IT, Cybersecurity, and support functions. Bachelor's degree in Communications, Business Administration, Information Technology, Cybersecurity, Knowledge Management, or a related field. Experience in internal communications, knowledge management, service management, process improvement, or IT operations. Strong written and verbal communication skills. Experience managing SharePoint sites, Teams channels, intranet pages, or similar collaboration platforms. Familiarity with ServiceNow service catalog, Knowledge Base articles, or ITSM processes. Ability to work with technical teams and translate technical content into clear documentation or communication materials. Proficiency in Microsoft 365 tools, including PowerPoint, SharePoint, Teams, Outlook, and Excel. Experience working in