Crm & Omnichannel Manager - E-Commerce, Revenue & Ai

At Netenders, a global leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI. Your day-to-day: Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation Oversee phone channels : call tracking, missed-call recovery, lead attribution Turn customer data into personalization, reporting, and revenue Own your numbers: conversion, repeat purchase, AOV, CLV, response times

Your profile
Strong hands-on experience with Klaviyo (or equivalent) and Salesforce Practical use of AI in CRM/marketing (Agentforce, Einstein, ChatGPT or similar) E-commerce background, ideally with telephony/call tracking exposure (e.
G. Aircall) Analytical, hands-on, comfortable owning strategy from design to results Fluent English; other European languages a plus What success looks like: Faster lead response, higher quote-to-order conversion (target: 20%), stronger repeat purchase and loyalty revenue, all measurable, all yours to own.

What we offer
~ Competitive salary + performance-based bonus, depending on experience. ~ Hybrid setup, with 16 home office days per quarter ~23 vacation days ~ Meal vouchers Health insurance Gym access ~ Friday brunch Quarterly team buildings ~ Nice office in central Barcelona Pet-friendly office