Customer Service Representative

Hace 3 días

Madrid, Area Metropolitana (comarca); Comunidad de Madrid, España Technogym S.p.A. Jornada completa

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Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health . It has been selected as Official Supplier to 10 editions of the Olympic Games
- from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. We are seeking a responsible, highly motivated, and wellness-passionate Client Advisor to join our team in Madrid. As the face of our Madrid Boutique, you will act as an inspiring Brand Ambassador, delivering an extraordinary, personalized in-store experience to our elite clientele. You will put the customer at the center of everything you do, storytelling our brand heritage and customizing premium solutions to turn visits into long‐term customer loyalty. If you are passionate about design and active lifestyle, this is your opportunity to build a career with the world's leading wellness brand. Drive Showroom Sales: Contribute directly to the Madrid Boutique's overall sales performance by welcoming clients, understanding their needs, and closing sales to achieve targets. Deliver the Ultimate Client

Experience:
Promote a unique, memorable shopping journey through exceptional customer service, engaging product demonstrations, and brand storytelling. Attract new premium customers and nurture relationships with existing ones to cultivate repeat business and brand loyalty. Ensure the showroom is flawlessly aligned with Technogym's global Visual Merchandising (VM) guidelines, maintaining a premium and welcoming atmosphere. Event & Lead Activation: Actively participate in design events, trade shows, and in‐store marketing activities to capture and convert high‐quality customer leads. Omni-channel Collaboration: Work seamlessly with other consumer sales functions (Field Sales, Teleselling, and Digital) to ensure a fluid and rapid customer journey. Maintain up-to-date client records in our CRM system (Salesforce.
Com), adhere to internal procedures, store security guidelines, and health and safety regulations. You share a genuine interest in our brand and are passionate about sports, luxury goods, fashion, design, and the wellness lifestyle. ~ Bachelor's Degree or equivalent professional background. ~ Professional working proficiency (bilingual level) in both Spanish and English ~ Excellent communication, a natural sales aptitude, and an entrepreneurial approach to developing customer relationships. ~ Ability to work with store operations tools, CRM systems (Salesforce), and SAP. Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): technogym.

Customer Service Representative

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