Director of Rooms

About ZEST Hotel & Resort Ibiza

ZEST Hotel & Resort is where dynamic energy meets effortless luxury. Designed for those who seek both indulgence and authenticity, we create a space where creativity thrives and every moment is a celebration of the senses. From vibrant days by the pool to elegant evenings under the stars, ZEST pulses with movement, music, and connection. Our approach to luxury is relaxed yet refined, stylish, welcoming, and always inspiring. Here, pleasure is an art, and every stay is an unforgettable experience.

ZEST Hotel & Resort is a new luxury resort in Cap Negret, Ibiza, scheduled to open in April 2027. With 206 rooms and seven villas, destination dining, wellness facilities, and a Beach Club, we are building a team that will bring warm, thoughtful hospitality to every part of the guest experience.

About the Role

Lead the Rooms Division behind one of Ibiza's most exciting luxury resort openings. Inspired by The ZEST Effect and our commitment to personalised hospitality, we are looking for an exceptional Director of Rooms to join our Executive Leadership Team and shape every aspect of the guest journey.

Reporting directly to the Hotel Manager, the Director of Rooms will oversee Front Office, Concierge, Bell & Door Services, Guest Experience, Telephone Operations, Housekeeping and Laundry, ensuring a seamless and elevated experience from pre-arrival through to post-departure.

This is a unique opportunity to create and launch a world-class Rooms operation from the ground up. You will play a key role in defining service standards, building high-performing teams, delivering exceptional guest satisfaction, and positioning ZEST Hotel & Resort Ibiza as one of the island's most sought-after luxury lifestyle destinations.

As a member of the Executive Leadership Team, you will be responsible for driving operational excellence, guest loyalty, financial performance, team engagement, and service innovation whilst bringing the ZEST culture and values to life across every guest interaction.

Key Responsibilities

• Lead the overall Rooms Division strategy, ensuring alignment with the resort's vision, luxury positioning, and business objectives.
• Oversee the day-to-day operation of Front Office, Concierge, Bell & Door Services, Guest Experience, Housekeeping, and Laundry, ensuring seamless service delivery across all guest touchpoints.
• Drive exceptional guest satisfaction by delivering highly personalized experiences, managing VIP stays, resolving complex guest concerns, and continuously improving service quality.
• Lead all Rooms Division pre-opening activities, including operational readiness, service standards, systems implementation, recruitment, training, and trial operations.
• Recruit, develop, coach, and inspire a high-performing Rooms leadership team, fostering a culture of excellence, accountability, and collaboration.
• Manage departmental budgets, payroll, productivity, and operating costs while maximizing efficiency without compromising the guest experience.
• Partner closely with Revenue Management, Reservations, Engineering, and other operational departments to optimize room inventory, upgrades, upselling opportunities, and overall operational performance.
• Monitor guest feedback, quality audits, and market trends to identify opportunities for continuous improvement and innovation.
• Ensure compliance with luxury hospitality standards, health & safety requirements, data protection regulations, and sustainability initiatives across the division.
• Champion the ZEST culture and service philosophy, bringing Freedom, Connection, Pleasure, and Exploration to life for both guests and employees.

Experience & Qualifications

• Degree in Hospitality Management, Tourism, Business Administration or equivalent professional experience.
• Significant luxury hospitality leadership experience within Rooms Division operations.
• Proven success leading both Front Office and Housekeeping functions.
• Experience managing villa operations and highly personalised guest experiences.
• Strong background in luxury resort environments, lifestyle hospitality brands or complex multi-outlet properties.
• Previous pre-opening experience is highly desirable.
• Experience developing service standards, procedures and high-performing teams.
• Strong financia