Manager configuration management

Senior Manager – Microsoft 365 PlatformThe Senior Manager – Microsoft 365 Platform is accountable for the product ownership, governance, and technical health of Microsoft 365 and the Power Platform across TD SYNNEX. This role provides clear direction on what we use, how we use it, and how we evolve it, ensuring the platform is secure, standardized, and aligned to enterprise priorities while actively reducing technical debt and legacy dependencies.

The role operates as a platform product leader, not a service desk or security function, and works in close partnership with Infrastructure Operations, Security, Architecture, SAM, and Regional IT teams. Reporting Line Reports to: Vice President, rTIO Europe and Global Ops Management Level: Senior ManagerMissionProvide clear Microsoft 365 and Power Platform product direction, robust governance, and disciplined execution—modernizing collaboration services, reducing technical debt, and enabling secure, scalable cloud adoption across TD SYNNEX.

Key Responsibilities
Platform Product Ownership & StrategyAccountable for defining and maintaining the target-state vision for: Microsoft 365 collaboration services (Office 365, Teams, SharePoint, OneDrive, Microsoft 365 Groups, Copilot, Viva where applicable), Power Platform (Power Apps, Power Automate, Power BI & governance and strategy), The hybrid digital workspace (integration of collaboration tools with physical office environments)Key outcomes: Clearly articulated platform roadmap aligned to business prioritiesDefined usage patterns, guardrails, and architectural principlesTransparent decision-making on platform evolution and deprecationPlatform GovernanceOwn and enforce governance models covering: Usage standards and lifecycle management, Workspace and application provisioning models (in coordination with the SAM team for licensing), Data ownership, permissions, retention, and external sharing rulesThe role ensures consistency at scale, balancing flexibility for the business with enterprise risk and compliance requirements.

Platform Engineering & MaintenanceProvide leadership over platform stability and continuous improvement, including: Configuration baselines and policy management, Release and change impact management for Microsoft 365 updates, Reduction of recurring incidents through standardization and automationThis role is accountable for outcomes, not hands‐on administration, working through platform engineers and regional teams. Legacy Reduction & Cloud Migration (Strategy Ownership)Own the strategy and direction for: Migration from file shares and legacy collaboration tools to SharePoint and Teams, Replacement of legacy solutions (e.g. Access databases) with governed Power Platform solutions, Definition and active burn‐down of technical debt through a documented target‐state architectureExecution may sit with regional or project teams; accountability for direction, standards, and success remains with this role.

Stakeholder & Cross‐Functional LeadershipAct as the senior point of contact for M365 platform direction across IT and the business.

Partner closely with: Security teams (alignment, not ownership), Architecture and Infrastructure teams, Regional IT leadership, Vendor and Microsoft account teams, Translate business needs into platform capabilities and constraints.

Explicitly Out of ScopeEnd‐user training and adoption (Learning function)License management (SAM team)Direct ownership of IT Security tools (e.g. Defender, Sentinel)AI strategy and AI training ownership (owned elsewhere)Hands‐on execution of large migration projects (governance and oversight only)Operational monitoring of Teams meeting performanceSuccess MeasuresReduction in legacy collaboration platforms and file sharesCompliance with M365 governance standardsPlatform stability and reduction in repeat incidentsClarity and adoption of standard collaboration patternsStakeholder satisfaction with platform direction and decision‐makingExperience & Capability ProfileRequiredSenior leadership experience managing enterprise collaboration or productivity platformsDeep understanding of Microsoft 365 and Power Platform at an architectural and governance levelProven experience driving standardization and reducing technical debt in complex environmentsStrong stakeholder management in matrixed, global organizationsDesiredExperience operating in large, post‐merger or highly distributed enterprisesFamiliarity with IT service management, change governance, and cloud operating modelsAbility to operate as a product leader, not a technical specialistLeadership Style Consistent with TD SYNNEX leadership expectations: Clear accountability and outcome‐driven management, Strong delegation and empowerment of teams, Pragmatic decision‐making over theoretical perfection, Calm, credible leadership in periods of change.

Leadership StyleConsistent with TD SYNNEX leadership expectations, the role emphasizes: Clear accountability