Product Manager Needed

Biorce is a pioneering Healthtech company dedicated to revolutionizing drug development through the power of AI. Our team comprises seasoned clinical research professionals, data scientists, and AI experts, working collaboratively to bridge the gap between cutting-edge technology and real-world clinical needs. With an unwavering commitment to revolutionize healthcare, we envision a world where all patients benefit from accelerated and cost-effective access to treatments.

About the company
Biorce is a pioneering Healthtech company dedicated to revolutionizing drug development through the power of AI. Our team comprises seasoned clinical research professionals, data scientists, and AI experts, working collaboratively to bridge the gap between cutting-edge technology and real-world clinical needs. With an unwavering commitment to revolutionize healthcare, we envision a world where all patients benefit from accelerated and cost-effective access to treatments. As our Head of Product Success , you will lead the global organization responsible for ensuring Biorce customers successfully adopt, scale, and realize value from our technology. This is a senior leadership role overseeing a 30-person Product Success organization across Barcelona and Austin . You will own the strategy, structure, performance, development, and continued scaling of the function as Biorce rapidly expands its technology, customer base, and global footprint. Reporting directly to the VP of Product Success , you will sit at the intersection of our customers, Product, Engineering, and Commercial organizations. We're looking for an experienced technology leader who has built and managed high-performing customer-facing teams within sophisticated SaaS, PaaS, cloud, IoT, AI, data, or enterprise technology environments . Global Team Leadership & Organizational Management Establish clear expectations around performance, accountability, customer experience, technical expertise, and execution. Create structured career paths and development opportunities for high-performing team members. Establish a consistent global operating rhythm across Barcelona and Austin, including leadership meetings, account reviews, team performance reviews, and 1:1s. Build a culture centered around customer obsession, ownership, curiosity, urgency, and exceptionally high-quality execution. Define and own the global strategy and operating model for Product Success . Develop clear KPIs and dashboards measuring customer health, product adoption, utilization, engagement, retention, and team performance. Identify patterns across customers rather than allowing individual requests to disproportionately influence product development. Surface broader market and customer trends that can influence Biorce's product and commercial strategies. Serve as the senior escalation point for Biorce's largest, most complex, and strategically important customers. Build relationships with senior and executive stakeholders across key accounts. Establish structured strategic account planning and executive business review processes. Partner closely with Commercial leadership to establish a seamless transition from the sales process into implementation, onboarding, and long-term Product Success. Create clear processes for identifying customer expansion opportunities and communicating them back to the Commercial organization. Represent Product Success in senior leadership conversations around customer strategy, product development, organizational planning, and company growth. Build reporting that gives leadership real-time visibility into customer health and Product Success performance. Identify opportunities to automate repetitive processes and allow the organization to support significantly more customers without compromising customer experience. Experience working within sophisticated technology businesses such as enterprise SaaS, PaaS, cloud infrastructure, IoT, AI/ML, data platforms, big data, analytics, developer platforms, or other complex B2B technology environments . Demonstrated experience managing relationships with large enterprise customers involving multiple stakeholders, technical environments, business units, and senior executives. Able to understand sophisticated technology platforms, integrations, data flows, customer architectures, technical challenges, and product capabilities without necessarily being an engineer. Strong understanding of how customer feedback, product usage, and market needs should inform product development and prioritization. Highly data-driven approach to customer health, product adoption, capacity planning, organizational performance, and decision-making. Communication: Exceptional executive communication and presentation skills in English. Global leadership: Comfortable engaging everyone from technical users and product teams through to senior executives at major global organizations. Familiarity with