Briefing Program Manager

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a Briefing Program Manager, you will play a pivotal role in shaping the customer experience at CrowdStrike's new Executive Briefing Center (EBC) in Barcelona. You'll collaborate closely with the Office of the CTO, Sales, Product, AV/IT, Facilities and Marketing teams to deliver tailored, high-impact executive briefings that align to our customers' strategic goals. From briefing intake to execution and follow-up, you'll be a key partner in delivering meaningful engagements that deepen relationships and accelerate pipeline.

This is an onsite role based in Barcelona, and requires an onsite presence during customer briefings. What You'll Do:

• Serve as the primary point of contact for assigned briefings, partnering with the Office of the CTO, and Account teams to assess customer needs and objectives.
• Customize briefing agendas that align with strategic goals, coordinating with internal teams to secure the right executives, SMEs, and content.
• Lead pre-brief planning calls, provide guidance to discussion leaders, and ensure all participants are prepared and aligned.
• Host and Facilitate briefings onsite, ensuring an elevated, seamless, and professional experience for customers and internal stakeholders alike.
• Review content and speaker flow, providing direction to ensure relevance, consistency, and impact across sessions.
• Maintain briefing systems and tools, briefing platform, requests, scheduling, updating agendas, capturing meeting notes, and tracking follow-ups in collaboration with account teams.
• Work with customers to define requirements and intended outcomes, ensuring that every briefing is centered around the Voice of the Customer.
• Document customer feedback and insights pre and post-briefing, identifying opportunities and sharing learnings to inform future engagements and strategy.
• Support the continuous improvement of briefing experiences by partnering with your team on process enhancements, templates, and special projects.
• Partner with Briefing Guest Relations specialist around logistics management of catering, room setup, personalizations, gifting, and more.

What You'll Need:

• 5-7 years of experience in customer programs, customer briefings, executive engagement, event planning, sales enablement, or marketing roles.
• Excellent verbal and written communication skills with a professional and engaging presence.
• Confident working with cross-functional teams and stakeholders at all levels, including Sales, Product, Marketing, and Executives.
• High attention to detail and ability to manage multiple briefings and timelines simultaneously.
• Strong organizational, problem-solving, and project management capabilities.
• Customer-obsessed, with a passion for creating meaningful, personalized experiences.
• BA/BS degree or equivalent relevant work experience.
• Must be based in Barcelona and available to host briefings in person.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes

Who You Are:

We're looking for someone who thrives in a fast-paced, customer-first environment and is passionate about delivering premium experiences. While you may not have deep expertise in every area, you're excited to grow and contribute meaningfully.

Why This Role Matters:

CrowdStrike's Executive Briefing Center is more than a space — it's a platform for strategic conversations and l