Customer Service Specialist, English
Hace 4 días
Barcelona, Barcelonés (comarca); Provincia de Barcelona; Cataluña, España
Indiba Group
Jornada completa
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INDIBA, is a global medical device company in the field of Radiofrequency (RF) solutions for the physiotherapy, aesthetic and veterinary markets, and is known in the world for its scientific research performed in the last 40 years.
At INDIBA we believe we can contribute to the health and well-being of our patients by addressing new and growing needs offering treatments that will allow people to continue their lifestyle at an older age and animals too.
Revitalizing lives is what we do and what our research and development teams are working on to achieve daily.
We are actively seeking a Customer Service Specialist for our office in Sant Quirze del Vallès.
The individual will be responsible for managing the full order cycle with international distributors, ensuring timely responses to inquiries, on-time deliveries, and customer satisfaction, while coordinating with internal departments and handling export operations in compliance with international trade regulations.
Achieve optimal service throughout the entire order process, from order reception to final delivery to the customer, working closely with all departments involved in the process (Operations, Technical Support, Purchasing, Logistics, Finance, Sales and Marketing).
Coordinate export operations, ensuring compliance with customs regulations and international trade laws.
Prepare and manage documentation related to international shipments, including LC, invoices, packing lists, and certificates of origin.
A minimum of five years' experience in a Customer Service Export Department.
Bachelor's degree in business administration, CFGS in International Trade or related studies.
Good command of Microsoft Office applications.
Knowledge of ERP Dynamics is desirable.
Excellent command of the Microsoft Office package
Fluent professional French and English.
Full-time and permanent contract.
Hybrid work model