Senior Service Cloud Engineer

We're a growing global EHS SaaS company with a clear ambition: to combine world-class software, data and AI to help our customers operate smarter, safer and more efficiently. For exceptional talent, Evotix offers something rare—the pace of a growth company, the scale to make a real difference, and the opportunity to influence strategy, technology and outcomes at a global level. At Evotix, we're creating the future of workplace health, safety and wellbeing—and we need ELITE people to help us do it. our first dedicated Service Cloud Engineer ownership of Salesforce Service Cloud role, responsible for establishing scalable support processes, defining best practices, and building a robust Service Cloud environment from the ground up. The role will involve stakeholder management, Salesforce architecture, and hands-on building in Service Cloud. embedding AI capabilities into Service Cloud over time , driving automation and intelligent support workflows. Act as the owner of Salesforce Service Cloud, defining its structure, governance, and long-term roadmap Establish and manage SLA frameworks, entitlements, and support performance tracking Troubleshoot issues, perform root cause analysis, and own problems through to resolution Sandbox testing and deployment to Production for upcoming changes Define and execute a roadmap for embedding AI capabilities into Service Cloud, including: Automation of repetitive support interactions via chatbots or self-service Partner with Service and Product teams to ensure strong data foundations for AI-driven workflows Evaluate and implement Salesforce Einstein or other AI-powered tooling where appropriate Drive adoption of AI features to improve efficiency, response quality, and customer experience Extensive technical and project management experience with Salesforce Service Cloud Experience building or significantly restructuring Service Cloud setups (0?Must be a Salesforce Certified Platform Administrator (if a certificate is not attached, your application will not be considered) Must be able to confidently communicate in English using technical terminology Proven experience as a primary Service Cloud owner or lead, bringing an ownership mindset Tableau, Netsuite) Deep understanding of customer support operations and ticket lifecycle management Strong understanding of data structure, governance, and process standardisation Experience or strong interest in AI-driven support solutions and automation Is a Salesforce Certified Agentforce Service Consultant Please note that Evotix is unable to offer visa sponsorship. You must have the legal right to work in the country where the role is based at the time of application. Initial chat : You will be provided a task should the initial chat be successful. You will present this task to a Panel that will test your understanding of what you have built and wider understanding of Service Cloud. We're happy to make reasonable adjustments at any stage of the process — just let us know what you need. Enjoy a competitive base salary and company-based performance bonus. Support for You: Access to our Employee Assistance Program, including mental health, legal, and financial guidance. Please note, we are not seeking support from external recruitment agencies at this time.