Customer Experience Specialist

Hace 1 día

Barcelona, Barcelonés (comarca); Provincia de Barcelona; Cataluña, España Jobijoba Jornada completa
Customer Support Agent – German Market

Location:
On-site in the Barcelona HQ About SumUp We believe in the everyday hero. Be the first point of contact for our German merchants, helping them succeed with empathy, patience, and a problem-solving mindset. ~ Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. ~ Deliver a best-in-class customer experience across a range of topics including Banking, Invoicing, CNP, and more. ~ Continuously learn about our products and services to provide accurate, up-to-date support. Fluent in German and English (C1 or above) — communication is your superpower. ~ Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand. ~ A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you. ~