Director Sucursal

Hace 4 días

Cataluña, España Amazon Jornada completa

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This is a fixed-term contract position. Central Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience through effective route planning. As an Area Manager, you will lead a team to drive performance and ensure standard processes are followed for all the daily tasks. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions.
- Create and drive scalable standard work that enables remote support of a complex business area
- Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making
- Create, manage, support recognition and communication programs for scheduling team
- The designated shift pattern for this role is on Sundays and Thursdays, from 12:00 to 20:00 CET.
Basic qualifications
- Experience comfort with ambiguity
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills
- Experience defining projects, collecting requirements, designing process solutions
- Qualifications in Engineering, Operations, or related fields
- Excellent written and verbal communication skills in English; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers
- Experience with performance metrics and process improvement with demonstrable problem solving skills and analytical skills
- Ability to change and adapt as our business grows and you must adapt to changes in management
- Excellent customer service skills and interpersonal skills
- Direct management experience for employees and their performancePreferred qualification
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience in English-language communication skills, both written and verbal
- Experience with SQL and data visualization tools such as Tableau
- Experience working in a fast paced, quickly changing or international environment
- Bachelor's or Master's degree in Engineering, Operations, or a related field.
- Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.

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