German-Speaking CX Team Lead
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Quince, a fast-growing direct-to-consumer brand, is seeking a German-speaking Customer Service Team Manager to build and lead our founding CX team in Barcelona. This hands-on, people-first role centers on standing up a high-performing team delivering luxury-grade service across phone, chat, email and social channels for German customers.
You will hire, coach and develop frontline German-speaking specialists, collaborate with product, logistics and marketing, and drive measurable impact by