Offers and Prices Lead
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The holder of the position (m/f) will be part of the dynamic tenders department for Werfen in Iberia and responsible for price applications (telf/fax/mail/ platforms), management, receptions and replies contact internal and external costumers. In addition to operational responsibilities, the role coordinates the day-to-day activities of the Offers & Prices team, ensuring workload prioritization, process consistency, quality and timely execution.
Key Accountabilities
- Coordinate and prioritize the team’s daily workload and activities.
- Act as the first point of escalation for operational issues and complex cases.
- Ensure consistency, quality and compliance across Offers & Prices processes.
- Support, guide and onboard team members, promoting knowledge sharing and continuous improvement.
- Management, receptions and replies contact internal and external costumers
- Price updates, and price discrepancies
- Prices and orders of services products.
- Management of all offers and prices and related tasks.
Networking/Key relationships
With other internal departments such as Finance, Logistics, Customer Service, etc.
Minimum Knowledge & Experience required for the position:
- Minimum of 3-5 years of work experience in a customer service department or division within the Healthcare sector is a plus.
- High school degree
- Quality system
- Knowledge of basic administration
- Experience in costumer service and/or as sales assistant
Skills & Capabilities:
- Team coordination and leadership skills
- Flexibility and adaptability
- Ability to work under stress
- Competent and able to pay attention to detail
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