Senior SAP SuccessFactors Consultant

Company Description

Colliers is a leading diversified professional services and investment management company. With operations in 68 countries, our 22,000 enterprising people work collaboratively to provide expert advice to maximize the potential of property and real assets to accelerate the success of our clients, our investors and our people.

We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future –and yours.

We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders.

For more than 29 years, Colliers has created value for shareholders that has resulted in superior returns and industry growth. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities.

Job Description

Role Summary

The EMEA Senior SAP SuccessFactors Consultant is responsible for providing expert BAU support, L3 issue resolution, and continuous improvement for Colliers’ SAP SuccessFactors landscape across EMEA, with a primary focus on Employee Central modules. Colliers currently uses SuccessFactors Employee Central Onboarding, Time Off, and Performance & Goals Management, with Compensation planned for implementation across EMEA.

Ideally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. We welcome candidates with alternative SuccessFactors certifications, provided they demonstrate a strong willingness to grow and expand their skills across other modules.

The consultant will resolve complex support tickets, deliver enhancements and change requests, support quarterly release activities, and work closely with HR, Payroll, Benefits, Finance, IT, the integration expert, external support partner, AMS providers, and other solution and platform architects to ensure platform stability,

Key Responsibilities

L3 Support, BAU Operations & support Platform Stability

• Act as the functional L3 support consultant for SAP SuccessFactors, with primary ownership of complex Employee Central issues.
• Investigate and resolve complex incidents, data issues, configuration defects, integration-related data errors, and process failures within agreed SLAs, working closely with the support partner, integration expert, and relevant solution architects where cross-platform analysis is required.
• Perform root cause analysis for recurring tickets and recommend sustainable fixes, configuration improvements, or process changes.
• Support payroll- and benefits-impacting changes with appropriate validation, controls, and stakeholder sign-off.
• Maintain strong operational discipline through accurate ticket updates, evidence capture, knowledge articles, and handover documentation.

Employee Central Functional Ownership

• Provide deep functional support across Employee Central foundation objects, organisational structures, position management, employee data, workflows, business rules, MDF objects, event reasons, data models, and permissions.
• Apply strong cross-module Employee Central knowledge to assess upstream and downstream impacts across Onboarding, Time Off, Performance & Goals Management, planned Compensation processes, payroll, benefits, and expense management integrations before changes are implemented.
• Support and enhance Time Off configuration, including absence types, time account types, accrual rules, holiday calendars, workflows, and eligibility rules.
• Support the planned implementation and future BAU operation of Compensation across EMEA, including compensation data dependencies, eligibility, planning cycles, EC alignment, testing, and post-go-live support readiness.
• Provide practical guidance to HR stakeholders on standard functionality, configuration constraints, and recommended ways of working.

Configuration, Change & Release Management

• Deliver approved configuration changes, minor enhancements, data corrections, and change requests across Employee Central and related SuccessFactors modules.
• Ensure changes follow a controlled development, test, validation, and production release lifecycle.
• Lead BAU activities for quarterly SuccessFactors releases, including:
  • Release note review and impact assessment
  • Regression testing coordination and validation
  • Business communication and readiness support
  • Post-release stabilisation and defect resol