Brazilian-Portuguese Speaking Game Presenter | Madrid, Spain

Overview

Join the Exciting New Team at Imagine Live Spain

We’re thrilled to announce the launch of a brand-new team at Imagine Live Spain, a rising star in the online casino market with a fresh approach to live dealer entertainment, we’re set to make waves in the Spanish market.

Our mission is clear: to captivate players and provide a premium, unforgettable gaming experience that keeps them coming back for more.

Work according to schedule: 8-hour shifts in the morning, afternoon, and night

Part-time and full-time positions available

Office Location: Alcobendas, Community of Madrid

Job type: On-site

Requirements

• Strong willingness to learn, grow, and continuously improve performance within the gaming industry
• Motivation to work in a multicultural and diverse team environment
• Basic understanding of customer service principles and practices
• High level of responsibility, reliability, and punctuality
• Ability to confidently work in front of cameras and with different studio equipment
• Excellent communication skills and a naturally engaging, positive presence
• Proficiency in Brazilian-Portuguese or Portuguese (both spoken and written)
• Good command in English (both spoken and written)
• Strong attention to detail and accuracy in all tasks
• Proactive, solution-oriented mindset with a positive attitude
• Previous experience in a casino or gaming environment is an advantage, but not mandatory

Responsibilities

Game Hosting

• Conduct live casino games, including but not limited to Blackjack, Roulette, Poker, and Baccarat, in a professional and friendly manner.
• Maintain high energy and enthusiasm throughout the game, creating a positive experience for online players.
• Engage with players through live chat or voice, maintaining a polite and professional demeanor at all times.

Game Integrity

• Ensure all gaming rules are adhered to and followed, maintaining the integrity and fairness of the game.
• Shuffle, deal cards, spin the roulette wheel, or perform other required game activities with precision and accuracy.
• Monitor player behavior and report any suspicious activities, ensuring responsible gaming practices.

Player Interaction

• Provide clear instructions to players and answer any game-related questions in a friendly and professional manner.
• Engage with players via live chat to enhance their gaming experience and build a sense of community.
• Reports player complaints or concerns, escalating issues to the Studio Supervisor when necessary.

Compliance & Regulations

• Follow all local and international gaming regulations, ensuring compliance with responsible gaming practices.
• Adhere to internal company policies, procedures, and codes of conduct, particularly regarding professional behavior, dress code, and on-camera presence.

Technical Management

• Manage the pace of the game according to studio guidelines and operational procedures.
• Ensure all equipment, including cards, roulette wheels, and cameras, is functioning properly.
• Report any technical issues or disruptions immediately to the relevant department.

Team Collaboration

• Work closely with fellow game presenters and studio support staff to maintain seamless operations.
• Collaborate with technical teams and supervisors to ensure that game flow is uninterrupted and professional.

Contact Email: hrmarketing@imaginelive.com

Address: Avenida de la Industria nº 4, Alcobendas - Madrid