Technical Support Engineer

Hace 3 días

Madrid, Comunidad de Madrid, España Jobtailor Jornada completa 23.000 € - 32.000 € Por obra

Responsibilities

  • Provide first-line technical support.
  • Diagnose and troubleshoot software, hardware, and system issues.
  • Guide customers through product setup, configuration, and best practices.
  • Escalate complex technical issues to the engineering team while ensuring timely resolution.
  • Maintain detailed records of customer interactions and solutions in the support system.
  • Create, update, and improve technical documentation, FAQs, and knowledge base articles.
  • Identify recurring issues and suggest product improvements.
  • Collaborate with cross-functional teams to enhance customer experience.

Requirements

  • 1+ years of experience in a technical role.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Experience documenting solutions, writing user guides, or contributing to knowledge bases.
  • Familiarity with ticketing systems and customer support tools.
  • Ability to explain technical concepts to non-technical users.
  • Proactive and customer-focused mindset.