Community Partnerships Lead

Location: Remote or Hybrid — minimum 2 days per week in our Sheffield office for those within reasonable travel distance

Hours: 37.5 per week (Monday to Friday)

Salary: £31,000 - £35,000 per annum (FTE), depending on experience

Reports to: Head of Marketing and Community Management

Overview

Tickets for Good is on a mission to make live events more accessible by connecting eligible communities with free and discounted tickets to incredible events.

We’re looking for a Community Partnerships Lead to help manage the day‑to‑day delivery of our community relationship strategy, growing and strengthening relationships across key sectors including healthcare, education, charities and volunteering.

This is a hands‑on partnerships and growth role. You’ll take ownership of one of our key community groups, building relationships with relevant organisations and networks and helping them introduce Tickets for Good to the people they represent.

The role combines outreach, relationship nurturing, activation and user growth. Success means not simply onboarding organisations, but developing meaningful relationships within them — securing strong communications contacts, increasing awareness of Tickets for Good and helping more eligible people discover, register for and use the platform.

You’ll own the day‑to‑day partnership pipeline for your community group and implement the wider Community strategy set by the Head of Marketing and Community Management, while collaborating closely with the wider Community Partnerships team.

What You’ll Be Doing

• Research and identify partnership opportunities across your community group and its wider network.
• Proactively approach relevant contacts across internal communications, HR, staff or member engagement, wellbeing, rewards, benefits and leadership teams.
• Build relationships with organisations, networks, representative bodies, professional groups and other relevant partners.
• Manage outreach through email, LinkedIn, calls, referrals, meetings, events and prospecting tools.
• Develop organisations from initial prospect through to active Tickets for Good partners.
• Understand how different organisations communicate with their people and identify the most effective routes for reaching eligible audiences.
• Secure and nurture strong communications relationships with contacts who can regularly promote Tickets for Good internally or across their networks.
• Drive user acquisition and registration growth through organisational partnerships.
• Increase penetration within partner organisations, developing relationships beyond a single contact and increasing the proportion of the organisation or community being reached.
• Nurture existing partners, identify organisations requiring re‑engagement and maintain regular relationship activity.
• Share relevant ticket offers and campaigns with partners, encouraging timely and regular promotion.
• Work closely with the Marketing team to develop appropriate audience‑facing messaging, campaign materials and creative assets.
• Use Salesforce to manage your pipeline, contacts, follow‑ups, organisation activity and partnership performance.
• Track and report on organisation growth, estimated audience reach, user acquisition, engagement and partnership activity.
• Represent Tickets for Good in relevant meetings, forums, conferences and networking opportunities.
• Work closely with the Community Partnerships team, supporting activity across our other community groups when required.
• Work closely with our Accounts & Eligibility Executive to ensure organisations are smoothly onboarded and supported through the next stages of engagement.

What We’re Looking For

We’re particularly interested in someone who understands how to build engagement across large or complex organisations and networks, and who knows that reaching an audience often means identifying and developing relationships with the right communications and stakeholder teams.

Experience working within the NHS, education or teaching environments — particularly in communications, engagement or partnership-focused roles — would be highly valuable, as would experience working with similarly complex organisations or professional communities.

You’ll Ideally Have

• Experience working within, or building partnerships with, large organisations, institutions, professional networks or membership communities.
• An understanding of how organisations communicate with their staff, members or communities, including internal communications, intranets, newsletters, wellbeing programmes, employee benefits and other engagement channels.
• Experience in partnerships, stakeholder engagement, business development, community growth,