Localization Quoting Specialist
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Job Responsibilities:
- The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client's requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes. The following is a non-exhaustive list of responsibilities and areas of ownership of a Localization Quoting Specialist
- Prepares quotes and calculates turnaround times for clients (administrative management).
- Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
- Monitors client satisfaction and any increases/decreases in their use of services. Provides feedback on perceived client satisfaction and service completion.
- Detects new sales opportunities bringing add-on business and retaining existing accounts.
- Discusses and plans sales strategies for existing clients with the Business Developers.
- Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
- Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
- Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
- Communicating project information to necessary parties in a clear, concise and professional manner.
- Conveying specific client requests effectively to Project managers.
- Finance governance: Responsible of registering the correct information from de clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule...
Education:
- Essential: Middle or higher-level vocational training in administration or university degree
- Desirable: Master's degree
Experience:
- 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields
Skills & Knowledge:
- Essential: Fluent in English
- Desirable: Knowledge of other language
- Essential: Total Command of Microsoft Office
- Desirable: Knowledge of MEMOQ, SDL and FineReader
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