Technical Support Specialist

Job Description Summary

Job Description

GE Vernova - The Energy to Change the World

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. “GE” carries a legacy of quality and ingenuity. “Ver” signals Earth’s lush ecosystems, while “Nova” nods to a new era of lower‑carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Let’s Talk about the Role

As a Technical Support Specialist within GE Vernova’s Grid Solutions Field Operations team, you will provide technical support for Gas Insulated (GIS) and Air Insulated (AIS) Switchgear projects, ensuring their safe and efficient execution. You will develop work procedures, plan project activities, support Field Supervisors, and act as a technical reference for Project Managers, Tendering teams, and customers. Working with international teams across Engineering, EHS, Quality, and Project Management, you will ensure projects meet technical standards, contractual requirements, and agreed timelines. Your activities will include site visits, troubleshooting field issues, and reviewing work procedures.

Key Responsibilities

• Technical Support: Act as the main technical contact for Field Supervisors before and during GIS and AIS field interventions.
• Testing & Diagnostics: Provide guidance on timing tests, contact resistance measurements, insulation diagnostics, and equipment troubleshooting.
• Technical Reporting: Review reports covering maintenance, repairs, and retrofit activities, escalating complex issues to Engineering or the Factory.
• Project Planning: Work with Project Managers to prepare maintenance, repair, and retrofit projects, including large-scale interventions.
• Site Preparation: Conduct site visits with customers and safety coordinators to assess working conditions and project requirements.
• Resource Coordination: Identify the necessary equipment, tooling, lifting resources, and personnel to ensure successful project execution.
• Procedures & Safety: Prepare Method Statements, special instructions, and shutdown plans, ensuring compliance with EHS standards and promoting a Zero Harm culture.
• Customer & Tendering Support: Provide technical clarifications to customers and Project Managers, and support tenders with technical input, scope definition, and resource estimates.
• Continuous Improvement: Conduct lessons learned sessions and root cause analyses following field interventions, ensuring improvement actions are implemented.
• Knowledge Sharing: Provide structured feedback on equipment performance and recurring technical issues, sharing best practices across the Operations team. Add a stronger candidate-focused introductionUse consistent action verbs throughout.

What you’ll bring (Basic Qualifications)

• Bachelor’s degree in electrical/mechanical engineering or a related field, or a technical qualification with proven field experience.
• Extensive experience of hands‑on field experience on GIS or AIS equipment (installation, commissioning, maintenance, or repair). Prior experience as a Field Supervisor is a strong advantage.
• Deep understanding of HV electrical principles, circuit breaker mechanics, SF6 handling, and testing equipment (e.g., KoCoS, Omicron, Megger).
• 60‑hour PRL course
• Fluent in English and Spanish
• Willingness to travel frequently (50%+) to customer sites and GE Vernova facilities and a valid driving license.

What will make you stand out

• Proactive approach to continuous improvement, with an interest in digital tools, coaching, and knowledge sharing.
• Strong communication skills with technical and non-technical stakeholders, ability to manage multiple priorities, deliver high-quality results, and consistently follow rigorous EHS standards.
• Valid qualification for HV work, applicable EHS/PRL training

Our Culture

Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve.

Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world We play a significant role in leading a new era of energy.

Our technology helps generate approximately twenty