Cyber Operational Resilience Officer

Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment? Join our team as a Operational Resilience Officer and play a crucial role in upholding our organization's resilience framework. Build a resilient future Champion operational & cyber resilience, safeguarding critical systems and ensuring seamless business continuity. Drive impact in a dynamic, tech-led global environment.

About the job

As a Operational Resilience Officer, your role will involve supporting the implementation and enhancement of the company’s Operational Resilience framework, contributing to the management of the Crisis Management/Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes, organizing controls, guidance and reporting, facilitating the execution of the exercises on all dimension of Operational Resilience, participating to Group Operational Resilience initiatives and working groups, as well as supporting the Crisis Leaders, coordinators and Crisis Management Team in case of crisis. You will be specifically in charge of activities related to Cyber Resilience and the maintenance in operational conditions of the solutions put in place to deal with cybersecurity-related crises.

Main missions

Your responsibilities include:

Operational Resilience Framework:

You will contribute to ensure a consistent framework is in place to systematically identify, measure, mitigate, report, monitor, and manage the most significant risks including Cybersecurity risks.

You will contribute to the implementation and strengthening of Operational Resilience strategies.

You will support the Global Technology Resilience Team in developing, revising, and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions.

You will contribute to the maintenance in Operational Conditions of the Global Business Continuity, Disaster Recovery and Cyber Recovery Plans to be ready to be activated in case of crisis.

You will actively participate to group initiative and strategic programs linked to Operational Resilience.

Crisis Management / Incident Management:

You will contribute to the execution of the Crisis Management Process.

According to the yearly plan and crisis risk scenarios, you will be associated to the organization of the tests and support the Incident Management team during those tests.

You will support the Incident Management Team ensuring agreed-upon processes and plans are followed in case of Crisis activation.

A specific focus is expected to support Cyber Crisis, Incidents and threats.

Business Continuity (BC) Management:

You will contribute to the tests and exercises to ensure that the responses are well maintained and operational.

You will support the Business Impact Alignment with IT Service Continuity and cyber responses.

IT Service Continuity Management:

You will ensure the follow-up of the responsiveness of the critical IT systems by consolidating information of implementation of solutions, plans, tests, planning, level of maturity, ownerships, etc.

You will contribute to follow up the remediation actions identified in the transversal controls and during the execution of the tests and make sure that they are resolved.

You will be the main point of contact the Cyber Resilience activities execution in Global Technology Resilience Team.

Expected skills & experience

Experience

• About 2-4 years of experience in a similar role
• General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.
• General understanding of Group Operational Resilience processes and tools required to undertake the role.
• Experience and knowledge of Cyber Defense mechanisms.
• Experience and knowledge of IT Operations and IT Continuity Service Management
• General understanding of a product-based organization.

Technical skills

• IT Operations
• Risk Management frameworks
• Business Impact Analysis
• Disaster Recovery solutions and plans
• Incident response procedures
• Training skills
• Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial.
• ITIL, ISO 22301
• ServiceNow

Soft skills / transversal skills

• Strong communication
• Stakeholder management,
• Problem-solving,
• Ability to remain calm and focused under pressure,
• Proactive and collaborative approach,
• Ability to adapt to evolving challenges and organizational needs.
• Fluent in English, French language is a plus.

Where will you be in the organizatio