2nd Line IT Support Engineer
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Requirements
- Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms
- Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching
- Comfortable with ITSM/ticketing, change control and documentation
- Familiarity with scripting/automation (PowerShell/Bash) is a plus
- Clear, confident communication skills — translating technical concepts for non-technical users
- Subject-matter expertise in at least one of the following:
- Microsoft tenant migrations
- Microsoft Intune
- Microsoft Endpoint Configuration Manager
- SharePoint Administration
- JIRA Administration
- API integrations
- AI adoption
What the job involves
- Our COO Teams are the engine that powers Open Cosmos’ operations
- This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards
- They turn plans into action, keeping us efficient and mission-ready at all times
- We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology
- This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement
- You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow
- You’ll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools
- Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions
- Meet SLAs and communicate clearly with users and stakeholders
- Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID
- Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines
- Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed
- Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding
- Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations)
- Improve automation, self-service, reporting and monitoring through scripting and tooling
- Champion security best practice across patching, hardening, device compliance, and access controls
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