Customer Success Manager

Hace 1 día

Barcelona, Cataluña, España Wallbox Chargers Jornada completa 55.000 € - 90.000 €/año

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Lead customer onboarding, including training, documentation, and initial deployment support.
Ensure smooth installation, commissioning, and integration of AC and DC products.
Serve as the primary post‑sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect‑to‑customer transitions and long‑term success.
Work with cross‑functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

3–5+ years in B2B customer‑facing roles (Customer Success, Account Management, Pre‑Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
Proven track record managing large, complex accounts and multi‑stakeholder relationships.
Strong relationship management and consultative skills.
Technical understanding of hardware/software solutions, ideally in energy or mobility.
Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.
Spanish + English speaking proficiency.
Project Tracking and Risk Management experience.
Installation and Commissioning expertise.
Documentation Development skills.
Collaboration and Escalation Management abilities.
Customer Satisfaction Focus.