Customer Support Service with English and Finnish

hace 3 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Atos A tiempo completo

Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service with Finnish and English .

Responsibilities:

  • Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
  • Identify, evaluate, and prioritize customer issues and complaints.
  • Analyze customer problems and develop effective resolution plans.
  • Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
  • Evaluate new services, processes, and technologies introduced at the helpdesk.
  • Participate in training programs to support new technologies, procedures, and customer service enhancements.
  • Collaborate with departmental staff to promote and maintain strong customer service values.
  • Escalate unresolved issues to support leads or designated service groups.

Requirements:

  • Languages:Proficiency in Finnish and English (mandatory).
  • Skills:Basic PC skills, excellent communication abilities.
  • Availability:Willingness to work in shifts (7x24, 40 hours per week).
  • Experience:No specific experience required; initial training will be provided.
  • Attributes:Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.

Location:Santa Cruz de Tenerife

Job Type:Full-Time, Shift Work (7x24, 40 hours per week)

Why Join Us?

  • Opportunity to work in a supportive and collaborative environment.
  • Comprehensive training and development programs.
  • Competitive salary and benefits package.
  • Chance to make a real impact by helping customers and improving our services.

If you are passionate about customer service and meet the above requirements, we would love to hear from you

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