Customer Support Agent with English

hace 3 semanas

Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Atos A tiempo completo
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Join our dynamic team and be part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are seeking a passionate and skilled individual for the Customer Support Service with English role.

Responsibilities
  • Interact with customers via telephone, email, and web, providing technical support and problem-solving expertise.
  • Identify, evaluate, and prioritize customer issues and complaints.
  • Analyze customer problems and develop effective resolution plans.
  • Contribute to the helpdesk knowledge base by identifying resolution gaps and submitting solutions.
  • Evaluate new services, processes, and technologies introduced at the helpdesk.
  • Participate in training programs to support new technologies, procedures, and customer service improvements.
  • Collaborate with departmental staff to promote and maintain strong customer service values.
  • Escalate unresolved issues to support leads or designated service groups.
Requirements
  • Proficiency in English (mandatory).
  • Basic PC skills and excellent communication abilities.
  • Willingness to work in shifts (7x24, 40 hours per week).
  • No specific experience required; initial training will be provided.
  • Attributes: service-oriented, proactive, results-focused, initiative, customer-oriented.
Location

Santa Cruz de Tenerife

Job Type

Full-Time, Shift Work (7x24, 40 hours per week)

Atos values diversity and inclusion, embedding these principles into our DNA. We are committed to a fair work environment for all and are recognized for our ESG efforts.

Additional Information
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: Computer and Network Security, IT Services, and IT Consulting

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