After-Sales Service Leader
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After‑Sales Service Leader
Position based in MADRID / PINTO
Role Description
The After‑Sales Service Leader will be responsible for managing a team of technicians, monitoring KPIs, and ensuring business profitability. This role requires strong leadership skills, problem‑solving abilities, and a technical background.
Main Responsibilities
- Coordinate and supervise a team of technicians to ensure efficient and timely service assistance.
- Monitor key performance indicators (KPIs) to track the performance and effectiveness of the after‑sales service.
- Ensure the profitability of the after‑sales service business by managing costs and optimizing resources.
- Provide technical support and guidance to the team.
- Develop and implement strategies to improve customer satisfaction and service quality.
- Handle customer complaints and issues.
- Collaborate with other departments to ensure seamless service delivery and customer experience.
Expectations
- Leadership: Demonstrate strong leadership skills to effectively manage and motivate the team of technicians.
- Technical Expertise: Possess in-depth technical knowledge of industrial machinery to provide accurate guidance and support.
- Problem‑Solving: Exhibit excellent problem‑solving abilities to address and resolve customer issues promptly.
- Customer Focus: Maintain a high level of customer satisfaction by ensuring timely and efficient service delivery.
- Spanish native and Fluent English.
- Experience in using Service Max or other CRM tools.
Equal Employment Opportunity Statement
Abrazamos la diversidad y la igualdad con un entorno de inclusión. Alentamos a todos a postularse para el puesto, independientemente de su origen, raza, etnia, religión, capacidad física o mental, género, identidad o expresión de género, orientación sexual y edad.
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