Operations & Customer Service Coordinator (REF: DSR 014)
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Position: Operations & Customer Service Coordinator
Location: Palma de Mallorca, Spain
Model: On-site
Employment type: B2B contract
Salary:Up to 20,000 Euros gross per year + other benefits
DUTIES AND RESPONSIBILITIES
- Clean, inspect and prepare complete golf club sets for each rental booking
- Check every set contains the correct clubs, bags and accessories and is presented to a high standard
- Coordinate and carry out equipment deliveries and collections at agreed customer locations
- Manage reservations, scheduling, stock availability and equipment returns
- Respond professionally to customer enquiries, calls and emails, resolving issues promptly
- Track golf sets, identify missing or damaged equipment and maintain accurate records
- Take ownership of the daily workflow, ensuring all orders are ready and delivered on time
- Help improve operational efficiency and the overall customer experience
REQUIREMENTS
- Excellent spoken and written English
- Strong organisational and time-management skills
- Practical, hands-on approach, happy to clean, handle and transport golf equipment
- Confident dealing with customers and coordinating multiple daily bookings
- Good computer skills, including email and booking systems
- Reliable, punctual and comfortable working independently
- Full driving licence
- Based in Palma de Mallorca or within reasonable commuting distance
- Flexible during busy golfing and holiday periods
- Comfortable working as a self-employed contractor, invoicing for services
Advantages
- Spanish language skills
- Knowledge of golf equipment or an interest in golf
- Previous experience in rental operations, tourism, hospitality, logistics or customer service
- Experience with online bookings, social media or digital marketing
BENEFITS
- Company van supplied
- Responsibility for local operations in one of Europe's popular golf destinations
- Opportunity to work independently and make a real impact on customer satisfaction
- Role within an established international golf rental business
- And many more
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