End User Computing Site IT Technician

Spain - Asturias

Full time

JR15306

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

We are seeking a highly motivated IT Field Services Technician to join our Global IT End-User Support organization. The EMEA Field Services team consists of six professionals dedicated to supporting employees and business operations across multiple locations in Spain, France, Belgium, Switzerland, and the Netherlands.

In this role, you will provide both remote and on-site technical support, ensuring users can work effectively and securely. You will be responsible for troubleshooting hardware and software issues, managing IT assets, supporting office and manufacturing environments, and delivering training and guidance to end users.

The successful candidate will work closely with regional and global IT teams to provide excellent customer service while maintaining compliance with corporate standards and processes.

End User Support

• Resolve incidents and service requests received through the Service Desk using remote support tools.

• Provide remote and on-site technical support for users across multiple Chemours locations within the EMEA region, with key focus on local Site.

• Diagnose and resolves hardware, software, network, printing, mobile device, and collaboration technology issues.

• Act as a trusted advisor to employees by providing technical guidance and best-practice recommendations.

Asset & Lifecycle Management

• Manage the complete lifecycle of IT assets, including procurement, inventory management, deployment, upgrades, repairs, returns, and end-of-life disposal.

• Configure, install, and maintain laptops, desktops, mobile devices, peripherals, and associated software.

• Maintain inventory of spare equipment and coordinate timely replacement of defective devices.

• Ensure accurate asset tracking and compliance with company standards.

• Collaborate with HR to collect IT assets for leavers

Infrastructure & Operational Support

• Support local office IT infrastructure, including networks, printers, conference room technology, and connectivity services.

• Assist with the maintenance and troubleshooting of local server and networking equipment where required.

• Provide first-line support for Operational Technology (OT) environments and manufacturing network infrastructure in partnership with specialized teams.

• Coordinate with global IT teams to resolve complex technical issues.

Site Support

• SAP Site Security leader

• Provide onboarding support to new joiners in the office

• Support the Site with Physical security Badge system

• Support Townhalls

Documentation & Process Improvement

• Create, maintain, and improve technical documentation, knowledge articles, and support procedures.

• Follow established ITIL-based processes, corporate policies, security requirements, and support workflows.

• Identify opportunities for process improvements and operational efficiencies.

Training & Customer Engagement

• Deliver end-user training on IT tools, collaboration platforms, cybersecurity awareness, and productivity solutions.

• Support onboarding activities for new employees, including workstation setup and technology orientation.

• Serve as a customer advocate to ensure user issues are resolved effectively and to a high level of satisfaction.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• 3+ years of experience in IT support, field services, desktop support, or a similar technical role.

• Experience supporting Microsoft Windows environments and end-user computing platforms.

• Strong troubleshooting skills covering hardware, software, networking, and mobile devices.

• Excellent communication and customer service skills.

• Ability to prioritize multiple tasks and work both independently and within a global team environment.

• Fluent in English and Spanish.

• Office based role

Preferred Qualifications

• Experience with Microsoft 365 services and platforms, including:

• Microsoft Teams

• SharePoint Online

• Power BI

• Power Automate

• Experienc