Client Services Support
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Job Summary
Provides support and technical assistance to users for basic issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams.
Essential Duties and Responsibilities
- Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams. Documents issues, resolution or other actions using incident management system.
- Resolves requests for basic software support. Escalates requests requiring greater level of expertise.
- Performs security and data reviews to ensure compliance with established policies and procedures.
- Supports client and internal projects as directed by supervisor.
- Provides input into process improvement efforts based on client incidents.
- Performs other duties as assigned.
Supervisory Responsibilities
No formal supervisory responsibilities in this position.
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