Cocinero/A Colectividades

Cloud Marketplace and Process Analyst

Hoy

Why choose TD SYNNEX:

As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.

Job Purpose:

Join our Cloud Systems & Services team and help drive operational excellence across TD SYNNEX's Cloud Marketplace business in 21+ European countries. As a Marketplace & Process Analyst, you will optimize business processes, support country teams and partners, improve platform adoption, and collaborate with sales, IT, vendors, and stakeholders to deliver scalable, high-quality solutions across Europe.

Responsibilities:

• Manage Freshdesk queues and ensure timely resolution of support requests.
• Act as the main point of contact for country teams, partners, and stakeholders.
• Analyze and improve operational processes to increase efficiency and service quality.
• Identify process gaps and implement continuous improvement initiatives.
• Support vendor-related operational activities and platform management.
• Provide operational insights and recommendations based on data analysis.
• Collaborate with IT and platform teams to enhance business operations.
• Drive user adoption and best practices across cloud and digital platforms.

Knowledge, Skills, and Experience:

• Strong analytical, problem-solving, and organizational skills.
• Experience in process improvement, operations, or business analysis.
• Excellent stakeholder management and communication skills.
• Knowledge of Cloud, SaaS, eCommerce, or IT services environments.
• Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation.
• Experience with SAP and Microsoft Office is a plus.
• Understanding of IT distribution, vendor ecosystems, or channel business is an advantage.
• Interest in Cybersecurity technologies and cloud security concepts.
• Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued.
• Fluent English; additional European languages are a plus.

What's in it for you?

• Hybrid Work Model - Combine the flexibility of remote work with the benefits of in-person collaboration (2 days in the office, 3 days from home).
• Life Insurance - Comprehensive coverage through Generali, providing additional peace of mind and protection.
• Private Health Insurance - Cigna health insurance fully funded by the company for employees.
• Flexible Benefits Program - Access to meal vouchers, public transportation, childcare, and training benefits to optimize your compensation package.
• Free Tax Advisory Service - Support from TaxDown for tax returns, fiscal guidance, and legal-related administrative processes.
• Continuous Learning - Unlimited access to LinkedIn Learning to support your professional development and career growth.
• Wellbeing Program (Leap Program) - Personalized coaching support focused on professional development, personal wellbeing, and mental health.
• Financial Benefits - Preferential conditions through our partnership with Bankinter, including mortgage and payroll-related advantages.
• Wellhub (Gympass) - Access to a wide network of gyms, fitness centers, and wellness activities with plans starting from €14/month.
• Exclusive Discounts - Access to multiple platforms offering discounts on a wide range of products and services.
• Great Place to Work Certified - Proudly certified every year since 2023, reflecting our commitment to creating a positive, inclusive, and engaging work environment.
• Career Development Opportunities - We value continuous learning and provide clear progression paths within a global organization.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating ou