English Customer Service

CrowdFarming is an agri-tech Farmer-to-Consumer platform that offers a sustainable and transparent alternative to fight food waste by creating a direct link between agricultural producers and consumers. Founded in 2017, we are constantly revolutionizing consumer behavior and are experiencing significant growth . Therefore, we need support for our customer service team in Madrid.

Here are some of the tasks you'd be taking on if you join us

• Advise and support our customers across different markets (France, UK, Sweden, etc.) via phone, email, and social media — whether it's about tracking an order, questions about our products or services, or resolving an incident
• Gather and categorize customer feedback and suggestions to share them with the relevant internal teams
• Collaborate with other departments to handle customer requests efficiently

Your profile

Must haves

• You're fluent in French and have a good level of Spanish and/or English
• You live in Madrid or are planning to move here soon
• You're a great team player, but also know how to work independently
• You're highly adaptable
• Challenges don't scare you — you actually enjoy taking them on
• You're enthusiastic and curious, and you love learning new things
• Speaking an additional language is a plus (German, Swedish, Italian, Dutch)
• You have at least 1 year of experience in customer service (we especially value experience in sales, logistics, agriculture, or e-commerce)
• Sustainability is one of your core values

???? In return, we offer you

• A permanent contract (40 hours per week).
• Full-time schedule: a 5-day week from Monday to Sunday to provide the best service to our customers. Specifically, you would work one Saturday or Sunday every four weeks.
• Hybrid model: two days of remote work per week (25 €/month for related expenses)
• Partially funded health insurance by CrowdFarming (29€).
• 250€ per year for any training you wish to undertake.
• An open corporate culture where your ideas are not only welcome but eagerly awaited.
• A young, dynamic, and passionate team.
• The chance to taste products from our producers before anyone else and receive organic fruits and vegetables straight from the farm every week.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesTechnology, Information and Internet

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