Customer Support Representative
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We're hiring an Operations Customer Expert (Spanish Market) to support customers of a well-known global brand. You'll be their first point of contact, in Spanish, from the comfort of your home.
Why you'll like it
- Paid training (~2 weeks, in English) with full product and tools onboarding
- Work with a recognized international brand
- Multicultural, collaborative team
- Health insurance from day one
What you'll do
- Give empathetic, professional support via phone, e-mail and chat
- Help customers with account management, billing and technical troubleshooting
- Explain products, services and features accurately
- Find the right solution quickly and keep satisfaction high
- Meet quality and performance standards
What we're looking for
- Full fluency in Castilian (Spanish) and English (B1)
- Excellent communication and interpersonal skills
- Comfortable with technology and digital platforms
- Empathy, adaptability and attention to detail
- Comfortable in a fast-paced, team-oriented environment
- Availability for 24/7 rotating shifts (including nights, weekends and holidays)
Compensation (monthly gross, based on 22 working days)
- €1,262.33 total gross per month, including Christmas and holiday allowances (paid monthly) and a meal allowance (€7/day)
- Or, if you choose the company apartment: €1,259.33 total gross package per month, including Christmas and holiday allowances, meal allowance and free accommodation (valued at €200). Cash portion: €1,059.33
- Training allowance: €18.56/day gross, paid for successfully completed training
Contract & conditions
- 12-month fixed term with a 1-month trial period; permanent after 2 years
- 40 hours/week (8h + 1h lunch break), Monday-Sunday rotation
- 22 days of vacation per year (proportional in the first year) + Portuguese public holidays
Accommodation option
Live in a fully furnished, company-rented apartment for at least your first 14 months, with all utilities covered. Available only to candidates currently living more than 100 km from the workplace. Employees only, no pets.
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