Customer Support Specialist
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About the Role
We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.
Key Responsibilities
- Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
- Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
- Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
- Document customer interactions accurately in the system.
Requirements
- Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
- Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
- Availability: Immediate joiners required (Start Date: September 17, 2026).
- Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.
What We Offer
- Full-time position within an international and dynamic team environment.
- Comprehensive training program provided upon joining.
- Opportunity to work with a prominent brand in the aviation industry.
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