Senior Genesys Cloud CX Consultant EMEA

Hace 1 día

Madrid, Comunidad de Madrid, España Ayesa Digital Jornada completa 90.000 € - 150.000 € Por obra

Medtronic is seeking a Principal Customer Experience Specialist - Service & Repair EMEA to drive CX initiatives across the EMEA region, improving NPS and VoC scores. You will analyze feedback and operational data, translate insights into priorities, and coordinate cross-functional improvements with regional teams.

You will collaborate with digital transformation, coach teams on CX principles, and promote a customer-centric culture, contributing to safer, more effective healthcare solutions.