German Quality Analyst

hace 2 semanas

Barcelona, España Red Frog Recruitment A tiempo completo

German Quality Analyst

Location: Lisbon, Portugal
Employment Type: Full-time, Onsite
Language Requirements: German & English

Are you a detail-oriented German speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon and help us set the standard for excellence in customer service

About Us:

We are a Global Multilingual Company BPO, a leader in providing exceptional customer support and business process outsourcing services to clients worldwide. Our diverse team is dedicated to delivering top-notch service quality in multiple languages. Join us and be part of our mission to maintain excellence and innovation.

What You’ll Do:

As a German Quality Analyst, you will be responsible for ensuring the highest quality standards in our customer service operations. Your key responsibilities include:

  1. Quality Assurance: Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
  2. Performance Analysis: Analyze data and provide insights to drive improvements in customer service quality.
  3. Reporting: Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
  4. Training & Feedback: Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
  5. Team Collaboration: Collaborate closely with training and operations teams to implement quality improvement strategies.

What We’re Looking For:

We are seeking a detail-oriented and analytical individual with the following qualifications:

  1. Language Skills: Native or fluent in German, with proficiency in English (both written and spoken).
  2. Analytical Skills: Strong analytical abilities with the capability to interpret data and identify trends.
  3. Communication Skills: Excellent verbal and written communication skills.
  4. Quality Assurance Experience: Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
  5. Team Player: Ability to work collaboratively within a multicultural team setting.
  6. Attention to Detail: Meticulous attention to detail and commitment to maintaining high-quality standards.

What We Offer:

We provide an exciting and rewarding work environment with numerous benefits:

  1. Competitive Salary: Attractive salary package with performance-based bonuses.
  2. Living in Lisbon: Experience the vibrant culture and beautiful scenery of Portugal’s capital city.
  3. Career Growth: Opportunities for professional development and career advancement within a global company.
  4. Modern Workplace: Work in a state-of-the-art office environment with supportive colleagues.
  5. Social Events: Engage in regular team-building activities and social events to foster team spirit.
  6. Health and Well-being: Comprehensive health insurance and wellness programs to support your well-being.

Job Category: Quality Analyst

Job Location: Portugal

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