German Speaking Quality Analyst

hace 2 días

Barcelona, España Recruitment Direct A tiempo completo

.German-speaking Quality Analyst Athens, Greece (On-site) Employment Type: Permanent Contract Salary gross €1300 a month + bonus up to 10% + private medical + vouchers About the Role Do you have an eye for detail and a passion for quality assurance? We are looking for a German-speaking Quality Analyst to join the team in Athens, Greece . As a key player in the quality assurance process, you will monitor, evaluate, and improve the performance of customer service advisors to ensure compliance with operational standards. Your role will be vital in identifying training needs, delivering constructive feedback, and driving continuous improvement. If you are methodical, analytical, and skilled at giving feedback that drives performance, this is an exciting opportunity to grow your career. Your Responsibilities As a Quality Analyst , your daily responsibilities will include: ? Quality Monitoring : Take ownership of the quality methodology, ensuring effective implementation and continuous development across operations. Call Audits & Monitoring : Monitor advisor interactions (calls, emails, and chats) to ensure compliance with procedures and quality standards. Feedback & Coaching : Deliver clear, constructive feedback to advisors to drive performance improvements and ensure adherence to best practices. Quality Reporting : Provide input for Monthly Quality Reports and share key findings and insights with the Operations and Training teams. Calibrations & Consistency : Participate in monthly calibration sessions to ensure quality assessments remain consistent and aligned with company and client expectations. ? Process Improvement : Identify non-conformity issues, suggest operational improvements, and contribute to the continuous improvement of processes and procedures. Cross-Department Collaboration : Work closely with the Training Department and Operations Team to ensure quality standards are met and training needs are addressed. What You'll Need to Succeed To be successful in this role, you'll need: Language Skills : Native or proficient German (C2) and advanced English (C1 or higher, both written and spoken). Experience : Previous experience as a Quality Analyst or a similar role in a call center, BPO, or customer service environment. Analytical Skills : Ability to make fair and consistent judgments and use problem-solving skills to drive improvement. Coaching Skills : Ability to provide clear, constructive feedback that motivates advisors to improve performance. Interpersonal Skills : Ability to work with a variety of people from diverse backgrounds, building strong, professional relationships. Organizational Skills : Strong time management and organizational skills, with the ability to prioritize and manage multiple tasks. Decision-Making Ability : Confidence in making independent decisions and delivering sound judgments. Legal Requirements : Must hold EU citizenship or a valid work permit for Greece

  • German Speaking Quality Analyst

    hace 2 días

    Barcelona, España Recruitment Direct A tiempo completo

    German-speaking Quality Analyst Athens, Greece (On-site) Employment Type: Permanent Contract Salary gross €1300 a month + bonus up to 10% + private medical + vouchers About the Role Do you have an eye for detail and a passion for quality assurance? We are looking for a German-speaking Quality Analyst to join the team in Athens, Greece. As a key player in...

  • German Speaking Quality Analyst

    hace 2 días

    Barcelona, España Recruitment Direct A tiempo completo

    .German-speaking Quality AnalystAthens, Greece (On-site)Employment Type: Permanent ContractSalary gross €1300 a month + bonus up to 10% + private medical + vouchersAbout the RoleDo you have an eye for detail and a passion for quality assurance? We are looking for a German-speaking Quality Analyst to join the team in Athens, Greece. As a key player in the...

  • German Speaking Quality Analyst

    hace 2 días

    Barcelona, España Recruitment Direct A tiempo completo

    German-speaking Quality AnalystAthens, Greece (On-site)Employment Type: Permanent ContractSalary gross €1300 a month + bonus up to 10% + private medical + vouchersAbout the RoleDo you have an eye for detail and a passion for quality assurance? We are looking for a German-speaking Quality Analyst to join the team in Athens, Greece. As a key player in the...

  • German Speaking Quality Analyst

    hace 2 días

    Barcelona, España Recruitment Direct A tiempo completo

    German-speaking Quality Analyst Athens, Greece (On-site) Employment Type: Permanent Contract Salary gross €1300 a month + bonus up to 10% + private medical + vouchers About the Role Do you have an eye for detail and a passion for quality assurance? We are looking for a German-speaking Quality Analyst to join the team in Athens, Greece . As a key player...

  • German Speaking Video Content Analyst

    hace 3 semanas

    Barcelona, España Eco Plus Solutions Ab A tiempo completo

    Are you a fluent German speaker with a passion for unraveling the world of video content? Seize the opportunity to join us as a German-Speaking Video Content Analyst in the enchanting city of Lisbon! This role promises an exhilarating expedition into the realm of video analysis, welcoming individuals with diverse levels of experience. Our comprehensive...

  • German Speaking Video Content Analyst

    hace 3 semanas

    Barcelona, España Eco Plus Solutions AB A tiempo completo

    Are you a fluent German speaker with a passion for unraveling the world of video content? Seize the opportunity to join us as a German-Speaking Video Content Analyst in the enchanting city of Lisbon! This role promises an exhilarating expedition into the realm of video analysis, welcoming individuals with diverse levels of experience. Our comprehensive...

  • German Speaking Engagement Accounting Analyst

    hace 4 semanas

    Barcelona, España Language Matters A tiempo completo

    German speaking Engagement Accounting Analyst Language Matters has a new opportunity for a German speaking Engagement Accounting Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions.Following this business growth and successful acquisitions, our client is...

  • German-Speaking Quality Analyst To Riga Latvia

    hace 3 semanas

    Barcelona, España Multilingual Jobs Worldwide A tiempo completo

    We are looking for an analytical German-speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...

  • German Speaking Video Content Analyst

    hace 2 semanas

    Barcelona, España Eco Plus Solutions Ab A tiempo completo

    .Are you a fluent German speaker with a passion for unraveling the world of video content? Seize the opportunity to join us as a German-Speaking Video Content Analyst in the enchanting city of Lisbon! This role promises an exhilarating expedition into the realm of video analysis, welcoming individuals with diverse levels of experience. Our comprehensive...

  • German Speaking Quality Analyst

    hace 6 horas

    Barcelona, España Recruitment Direct A tiempo completo

    German Speaking Quality Analyst - Relocation to Latvia Responsibilities:Conduct audits on customer interactions.Perform root cause analysis for quality issues.Monitor individual and team performance for quality improvement.Feedback & Coaching:Provide feedback to CSAs based on actionable insights.Offer coaching to improve performance aligned with operational...

  • German-Speaking Quality Analyst To Riga Latvia

    hace 3 semanas

    Barcelona, España Multilingual Jobs Worldwide A tiempo completo

    We are looking for an analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...

  • German Speaking Video Content Analyst

    hace 2 semanas

    Barcelona, España buscojobs España A tiempo completo

    Are you a fluent German speaker with a passion for unraveling the world of video content? Seize the opportunity to join us as a German-Speaking Video Content Analyst in the enchanting city of Lisbon! This role promises an exhilarating expedition into the realm of video analysis, welcoming individuals with diverse levels of experience. Our comprehensive...

  • German Speaking Video Content Analyst

    hace 2 semanas

    Barcelona, España buscojobs España A tiempo completo

    Are you a fluent German speaker with a passion for unraveling the world of video content? Seize the opportunity to join us as a German-Speaking Video Content Analyst in the enchanting city of Lisbon! This role promises an exhilarating expedition into the realm of video analysis, welcoming individuals with diverse levels of experience. Our comprehensive...

  • German Speaking Video Content Analyst

    hace 2 semanas

    Barcelona, España buscojobs España A tiempo completo

    Are you a fluent German speaker with a passion for unraveling the world of video content? Seize the opportunity to join us as a German-Speaking Video Content Analyst in the enchanting city of Lisbon! This role promises an exhilarating expedition into the realm of video analysis, welcoming individuals with diverse levels of experience. Our comprehensive...

  • German Speaking Video Content Analyst

    hace 4 semanas

    Barcelona, España Eco Plus Solutions Ab A tiempo completo

    Are you a fluent German speaker with a passion for unraveling the world of video content? Seize the opportunity to join us as a German-Speaking Video Content Analyst in the enchanting city of Lisbon! This role promises an exhilarating expedition into the realm of video analysis, welcoming individuals with diverse levels of experience. Our comprehensive...

  • German Speaking Quality Analyst

    hace 2 horas

    Barcelona, España Recruitment Direct A tiempo completo

    German Speaking Quality Analyst - Relocation to Latvia Responsibilities: Conduct audits on customer interactions. Perform root cause analysis for quality issues. Monitor individual and team performance for quality improvement. Feedback & Coaching: Provide feedback to CSAs based on actionable insights. Offer coaching to improve performance aligned with...

  • German-speaking Quality Analyst to Riga Latvia

    hace 3 semanas

    Barcelona, España Multilingual Jobs Worldwide A tiempo completo

    We are looking for an analytical German-speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...

  • German Speaking Engagement Accounting Analyst

    hace 4 semanas

    Barcelona, España Language Matters A tiempo completo

    German speaking Engagement Accounting AnalystLanguage Matters has a new opportunity for a German speaking Engagement Accounting Analyst to join a Financial Advisory Firm in Central London. This is an exciting time to join them as they continue to grow in the DACH and EMEA regions.Following this business growth and successful acquisitions, our client is...

  • German-speaking Quality Analyst to Riga Latvia

    hace 3 semanas

    Barcelona, España Multilingual Jobs Worldwide A tiempo completo

    We are looking for an analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk. Our client represents the connected world, offering innovative and customer-centric information technology...

  • German Quality Analyst

    hace 2 semanas

    Barcelona, España Red Frog Recruitment A tiempo completo

    German Quality Analyst Location: Lisbon, PortugalEmployment Type: Full-time, OnsiteLanguage Requirements: German & EnglishAre you a detail-oriented German speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon and...