Finnish Speaking Customer Support Specialist
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Responsibilities:
Support Finnish-speaking customers via email, phone, and live chat with inquiries regarding bookings, payments, and account services. Serve as a mediator between customers and global accommodation providers to ensure quick and effective issue resolution. Accurately maintain and update customer records within CRM systems and internal software. Follow established operational guidelines while exercising sound judgment to resolve unique customer needs. Collaborate actively with team members to meet quality standards and service targets.
Requirements:
Finnish: Native or C2 level; fluent command of English (written and spoken). Strong verbal and written communication skills with attentive listening abilities. Solid computer literacy: Office 365, CRM platforms, and general digital workflow tools. Solution-driven mindset with strong analytical and troubleshooting skills. Resilience and a constructive attitude when handling challenging customer scenarios. Prior experience in customer support, contact centers, or hospitality is preferred. Benefits & Work
Conditions:
Contract: Full-time (38.5 hours/week), scheduled Monday through Sunday with fixed shift patterns and 2 days off per week.
Salary:
€23,500 gross/year (plus quarterly performance bonuses). Location & Office: Modern office space convenient to major public transport links, equipped with comfortable breakout and team zones. Perks: Comprehensive private health insurance, interactive health and social program ("Feel Good"), fully paid initial training, and clear pathways for career growth.
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