OPERATIONS MANAGER, BUSINESS OPERATIONS

About Joko is an AI shopping app that helps millions of users save time and money when shopping online or in-store. With Juno, our shopping assistant, they can find the right product at the best price in only a few seconds. What sets Joko’s AI apart is how well it knows its users. Its shopping recommendations feel personal from day one and get sharper the more they use it. It draws on unique assets to deliver the best

experience:
one of the largest product catalogs in the world, and unique shopping data no one else has to personalize every recommendation. Users can also track the price of their favorite products and earn cash back almost everywhere. All in one free app. Joko is a tech company founded in Paris. Their team of 120+ talents is international and spread across Paris, Barcelona, and New York, with some working remotely. As a certified B Corporation, they are committed to making a difference for the communities they serve, including the 6 million consumers already using Joko to save money every day at over 10,000 merchants. After reaching profitability in their core market, they are expanding internationally with a primary focus on the US. It’s still day 1 at Joko; come build the future of shopping with us.

Job Description
At Joko, our mission is to we help consumers save time and money when shopping online or in-store. Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us Our Business Operations team At Joko, the Business Operations team is the powerhouse behind internal innovation. We tackle the company’s most strategic and complex challenges and we don’t just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger. Our mission: Help Joko operate at its absolute best, every single day. What You Will Do We’re looking for a highly analytical, resourceful, and impact-obsessed Operations Manager to join our Business Operations team and own one of our key operational scopes: Content, Product, Revenue, Finance, Marketing, or Team. You’ll take full ownership of your vertical, dive deep into its toughest challenges, and lead bold initiatives that unlock new levels of performance. You’ll design tech-enabled, scalable solutions that power Joko’s next stage of growth and efficiency. From rethinking revenue funnels to automating internal tooling or reshaping cross-functional workflows, you’ll be a key driver of transformation across the company. Your exact scope will depend on your background and company priorities. Example missions include:

Revenue Operations: Redesign our sales and account management processes to drive conversion and retention Revenue Operations: Rebuild and optimize our CRM (Hubspot) to empower data-driven decisions Revenue Operations: Lead high-impact projects that directly influence top-line growth

Finance Operations: Automate cash collection, invoicing, and reporting flows end to end Finance Operations: Build internal tools that give real-time visibility into financial performance Finance Operations: Reimagine how money moves through the business and fix what’s broken

Content Operations: Scale the creation and quality control processes that thousands of merchant offers rely on across all markets Content Operations: Build AI-driven tools that multiply team output and accuracy Content Operations: Help to manage a dedicated BPO team to deliver flawless, high-volume content at speed

Team Operations: Own and evolve Joko's tool stack (Notion, Slack, Claude & MCPs ...) and make every team faster, smarter, and more secure Team Operations: Automate cross-functional workflows: onboarding, OKRs, access management for frictionless scale Team Operations: Lead ESG, IT security, and simplification initiatives that keep Joko compliant and future-proof

Product Operations: Optimize key product metrics like catch rate, coupon success, or banking connection Product Operations: Build tools that help Product teams move 10x faster Product Operations: Own key product integrations, acting as strategic POC with external partners

Marketing Operations: Structure and scale how we track, measure, and opti