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D&IT PROCESS MANAGER
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This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply now Learn more:jti.comDepartment:Office of the Chief Digital and Information Officer Position:OCDIO D&IT Process Manager Location:Madrid, SpainD&IT Process Manager Purpose:The primary role is to be the expert in the D&IT process he/she owns, designs, and keeps improving in line with D&IT strategic goals and objectives. Manages the operations of his/her processes. Facilitates trainings and communications in alignment with the Change Management Team. Ensures that process documentation and policies of his/her processes are in place and up to date. Responsibilities :D&IT Process Management :Take responsibility for managing one or several D&IT processes to effectively approve or reject introducing changes and making improvements that will increase productivity, reduce costs, and keep processes simpleEnsure that processes and practices are aligned across teams and providers to operate effectively and efficientlyEngage with and influence stakeholders to ensure that processes are orchestrated and managed to meet agreed service levels, security requirements, and other quality standardsContribute to the development of policies, standards, and guidelinesPromote simplification to ensure efficienciesSupport other D&IT processes owned by peersCommunication Management :Liaise with Digital & IT Leads on current initiatives so that future processes and systems are aligned with management expectations and are well adopted to deliver expected benefitsAlign with the D&IT Change Management Team in all communications to promote new initiatives and inform about progressPrepare state-of-the-art presentations (PowerPoint), ensuring the content is meaningful, comprehensive and adds valueDocumentation & Training Management :Ensure all documentation for his/her processes and peers is up to datePrepare and deliver trainings for all D&IT processes ownedPerformance Management :Ensure accuracy and integrity of Technology Master Data in D&IT systems (ServiceNow, Power BI, etc.)Recommend and participate in process analysis; support monthly D&IT strategic and operational KPIs and any other D&IT dashboards, as well as related analysis for the D&IT Process Performance ManagerRequirements :University degree (D&IT, Data, Business, etc.)10+ years of IT experience in designing and implementing IT processes/capabilities in a global, multicultural environmentProject management experiencePrevious experience in a JTI BTS team is likelyExcellent English (written and spoken)Excellent understanding and knowledge of D&IT process architecture and industry best practicesExcellent communication and presentation skillsAre you ready to join us? Build your success story at JTI. Apply now Next Steps:After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
