IT Service Manager
hace 2 días
As Partner of Choice, our Global Business Services (GBS) support Siemens' companies worldwide to achieve excellence in their internal processes in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more.
We are looking for a motivated specialist who is innovative and customer oriented. With us you can be part of an international service network which offers you flexible and mobile working.
As a Service Manager (w/m/d) within GBS H2R DPS you are responsible for the operation of an IT service. This includes a professional communication and coordination of all required service activities.
**In general, we expect you to have**:
- 4+ Years General knowledge within IT Service Management
- Academic degree related to Information Technology / Business / Economics
- Ability to work in a fast-paced environment and adapt to frequent change
- Passion to bring value add to customers and provide excellent service
**Working together with the Functional Process Owners and the Operations Team for DPS will comprise**:
- You are responsible to ensure the service quality regarding e.g., incident, problem, change, performance, capacity, and escalation management
- You are in charge of the service and the main contact person towards the customers and all parties involved e.g., developers, testers, cyber security, commercial and legal
- You define, manage, and execute Proof-of-concepts (POCs)
- You can provide input and status regarding service activities and performance e.g., ticket status, SLAs, budget consumption, forecasts, cost estimates
- You closely collaborate with other customers to provide knowledge and respond to inquiries
- You guide the Operations Team along operational tasks like Incident and Service Request Management
- You prepare and execute trainings to our service community
**SPECIFIC SKILLS**:
- Profound knowledge of IT Service Management (ITIL)
- Profound knowledge in scrum and agile methodology (e.g. Kanban)
- Advanced knowledge in Incident and Change Management Processes in an IT environment
- Basic knowledge in project methodology
- Result-oriented and independent way of working
- Experience in analyzing complex system issues and executing necessary solution approaches by ensuring system compliance
- Language: Professional Business English (must have), German (nice to have)
**Organization**: Information Technology
**Company**: Siemens S.A.
**Experience Level**: Experienced Professional
**Job Type**: Full-time
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