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Customer Support Officer
hace 1 mes
We’re driven by innovation, passion, and excellence – join us as a Customer Support Officer and help shape the future of our customer support experience.IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a commitment to cutting-edge technology, top-tier service, and innovation, we empower traders worldwide with world-class platforms and resources.We are looking for a dedicated Customer Support Officer to join our Customer Support team. The ideal candidate will play a key role in supporting and assisting our clients with their inquiries and providing excellent service across multiple communication channels, including live chat, and email.This is an exciting opportunity for someone who is passionate about delivering top-notch customer support and thrives in a fast-paced, dynamic environment within a global fintech company.We accept junior candidates with a customer support background, as well as Spanish speakers, to join and support our departmentWhat You’ll Do:- Provide support to customers via live chat, email and/or telephone - Resolve client queries and provide support when required - Be the liaison between client’s requests, customer service and back office operations - Offer support to the Business Development Managers - Ensure that all client’s requests are processed on time with no delays - Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account - Promote the Company’s services - Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high levelWhat We’re Looking For:- Business fluency in English AND Spanish, both verbal and written is a must - Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role is a must - Experience and knowledge of using Microsoft Office/Outlook is a must - University Degree in Business Administration or a relevant degree - Ability to work under pressure in a fast-paced environment - Excellent communication and multitasking skills - Good time management and priority handling - Attention to detail - Initiative to find answers to new questions - Ability to diagnose and resolve problemsWhy join IronFX?At IronFX, we don’t just offer jobs—we build careers. Here’s what makes working with us stand out:- Competitive salary based on candidate’s experience and skills - Performance-based bonus (on a monthly basis) - Full remote work - Friendly, fast-paced, multinational and supportive working environment - Career development opportunitiesWorking Hours:- Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07:00 AM- 08:00 PM Cyprus time - 1 week night shift, once per month - Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12:00 PM-08:00 PM Cyprus timeJoin a dynamic, fast-paced, and international team driving the future of online trading
