Digital Product Owner

Digital Product Owner
- Salesforce
- Order to CashSkip to main content# Sanofi CareersDigital Product Owner
- Salesforce
- Order to Cash page is loaded## Digital Product Owner
- Salesforce
- Order to CashApplylocations:

Barcelonatime type:

Full timeposted on:

Posted 8 Days Agotime left to apply:

End Date: July 31, 2026 (20 days left to apply)job requisition id:

R2862445# Digital Product Owner
- Salesforce

- Order to Cash## About SanofiWe're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.## About the TeamOur ambition is to deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Within Digital Delivery and Operations, we build digital solutions that enable data-driven decision-making, enhance workforce agility, and improve organizational performance.
We simplify processes, break down silos, and scale digital capabilities across Sanofi through strong collaboration, standardization, and continuous improvement.### Our Critical Success Factors – We focus on three key drivers:
* Community. Building an engaged and collaborative team that attracts and develops top digital talent
* Excellence. Simplifying, standardizing and continuously improving processes to achieve scale, quality and productivity
* Digitalization. Enabling transparency, analytics-driven insights and rapid innovation across Sanofi's workforce ecosystem## Main Responsibilities### 1. Product Ownership & Strategy
* Develop and execute comprehensive digital strategy for Customer Contact Management
* Own the product roadmap and full lifecycle management (ideation to retirement)
* Drive product forecasting and business case development
* Support budget tracking and reporting### 2. Stakeholder Management & Collaboration
* Work closely with Order to Cash stakeholders, GPO/GPL to translate needs into requirements
* Manage complex stakeholder relationships across multiple business units and geographies
* Partner with Customer Fulfilment, Trade, and Supply Chain teams
* Present to senior leadership and executive stakeholders### 3. Agile Product Development
* Lead agile development teams using Scrum methodology
* Define user stories, acceptance criteria, and product requirements
* Prioritize product backlog based on business value
* Manage backlog using Confluence and Jira### 4. Customer-Centric Innovation
* Drive customer-focused product decisions using data-driven insights
* Optimize customer contact processes for satisfaction and efficiency
* Leverage Salesforce Service Cloud for omnichannel customer contact management
* Implement AI-powered solutions and Einstein AI features### 5. Digital Transformation & Automation
* Lead digitalization initiatives for customer contact processes
* Implement RPA and AI-driven tools
* Ensure responsible AI implementation### 6. Salesforce Service Cloud & Agentforce Leadership
* Serve as product authority for Salesforce Service Cloud
* Lead deployment and governance of Salesforce Agentforce
* Manage platform integrations with ERP systems## Must-Have Experience### Education & Certifications (Required)
* Bachelor's degree in Business, Engineering, Computer Science, or related field
* Professional Scrum Product Owner I (PSPO I) certification
* Salesforce Product Owner certification### Experience Requirements
* 7-10 years of digital product management experience in enterprise environments
* 5+ years of hands-on experience with the Salesforce platform and ecosystem
* 3+ years in a senior product owner or product management role
* Strong Salesforce AI and automation background
* Experience in Order to Cash, Customer Service Management, or related business processes### Technical Skills (Required Levels)
* Salesforce Service Cloud
- Advanced
* Salesforce Agentforce Platform
- Experienced
* AI & Automation Capabilities
- Experienced
* Technical Acumen (CRM, APIs, Integrations)
- Experienced
* User Experience (UX) Design
- Experienced
* ERP Systems
- Experienced
* Data Analysis & Business Intelligence
- Experienced### Functional Skills (Required Levels)
* Agile Methodology
- Advanced
* Data-Driven Decision Making
- Advanced
* Stakeholder Management
- Advanced
* Product Development Lifecycle
- Advanced
* Digital Product Management
- Advanced
* Product Forecasting
- Advanced
* Customer-Focused
- Advanced
* Business Acumen (Pharma/Order to Cash)
- Advanced## Strongly Preferred Qualifications
* Salesforce Agentforce certification or active enrollment
* Salesforce Service Cloud Administrator or Advanced Administrator certification
* **Pharmaceutical or