Technical Account Manager Spain
hace 4 días
About
Swan is the leading European fintech specialized in embedded banking. A laureate of the French government’s selective year list of tech champions, “French Tech Next 120,” we are quickly expanding across Europe.
Over 100 European companies have already seamlessly integrated banking services such as accounts, cards, and payments into their products through our Banking-as-a-Service platform. This approach, known as “embedded finance,” empowers businesses to elevate their offerings and create new revenue streams — often times tripling their revenue
Our founders’ vision from the beginning was Simplicity: that anyone with a fintech idea at 2 am can visit our website, start building, and buy themselves a coffee with a self-issued card the very next day. That vision has taken us far.
Following a 38M€ Series B round last September, we have been doubling our headcount and already have over 230 Swanees across offices in Paris, Bordeaux, Berlin, Barcelona, Amsterdam, and Milan If you’re excited about joining a European fintech adventure, Swan is the way
To learn more about us: About Swan; Our story.
Swan is looking for a Technical Account Manager / Implementation Manager to join its team. You will join our Operations team and will work closely with the Business and Sales team.
Your mission:
- Support our clients towards the success of their onboarding, by helping them understand and use our APIs.
- Respond to functional and technical questions from customers, by questioning them - understanding their context and their needs.
- Develop a consultative and solution-based approach to answer our customers' needs.
- Improve documentation and implement any idea allowing a better client onboarding.
- Effectively work cross-functionally across the organization (Product, Engineering, Compliance, Operations, and Sales teams) to improve our processes and imagine new features.
Your team:
Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-to-end customer experience.
This team includes our Technical Account Managers, end-user support, as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there
Preferred experience:
- An engineering background centered around web technology.
- Previous experience in Pre Sales, Technical Account Manager, Delivery Manager, or Technical Project Manager role would be a plus.
- Excellent communication and presentation skills: demoing products, explaining value, and fielding technical, process, and business-related questions.
- Knowledge of HTTP, REST, and OAuth.
- Ability to understand and explain technical concepts from developers to C-levels.
- Excellent working abilities in Spanish and English.
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.
It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying
Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.
When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.
Perks of being a Swanee:
- Hybrid remote policy: We offer the possibility of working from home for 2 days per week.
- Health insurance.
- Swan encourages you to have fun staying fit, thanks to partnerships with Classpass.
- Lunch vouchers.
- Once a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.
- This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.
Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.
Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. Making complex things simple is what we do.
Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.
Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations—whatever it takes.
Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.
You can find out more about our culture.
Recruitment process:
- A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions.
- An interview with our Team Lead.
- A case study and peer interview.
- Last interview round with our Head of Ops and Chief Service Officer.
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