Remote Technical Support Specialist
hace 2 semanas
Job Summary¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación.Overseeing the service of assigned instrument platforms and ensuring the proper functioning of services in this area. The Technical Service Specialist will be part of a team of technical experts, providing essential technical knowledge to support customers and field staff with high-quality service.Key Accountabilities• Resolve Escalated Technical Issues:Address and manage technical problems escalated from the field to ensure prompt resolution.• Ensure Performance and Continuous Improvement:Be accountable for the performance and continuous improvement of service for assigned instruments, meeting key metrics such as First Time Fix rate, IFR, response time under 24 hours, and cost efficiency.•Train Field Service Engineers (FSE):Keep the FSEs trained on the assigned instrument platforms to ensure they are equipped with the latest knowledge and skills.• Provide Technical Support:Offer telematic, voice, or on-site support to FSEs for technical troubleshooting and guidance. As well, provide technical support to the assigned customers•Maintain Technical Documentation:Ensure that all necessary and up-to-date technical documentation for assigned platforms is available and accessible to FSEs.•Liaise with Manufacturers:Maintain regular communication with the instrument manufacturers, escalating issues and following up on improvements.•Oversee Service Operations and Supervise Units: Supervise the operations of assigned units and review service performance with the Business Unit.•Define Spare Parts and Stock Requirements:Define appropriate stock levels in the warehouse and for car stock to ensure repairs are completed within the committed timelines.•Generate Performance Reports:Regularly generate and review reports on the quantitative and qualitative performance of service operations for assigned platforms.• Refield Instruments and Test Modules:Refurbish and test instruments and modules in the workshop to ensure they meet operational standards before deployment.Networking/Key relationshipsOther roles within service: Service Specialist Manager, Service Area Manager, Service Director, Helpline, Field Service Engineer, Supply Chain.Minimum Knowledge & Experience required for the position:Education:Relevant technical background, such as Industrial, Electronic, Informatics, Telecommunications Engineering, or similar fields.Experience:Experience in technical service support.Additional Skills/Knowledge:• Good interpersonal skills: Strong predisposition and enthusiasm for creating highly collaborative working relationships and fostering team building.•Adaptability:Must be adaptable and flexible in work assignments and situations.Skills & Capabilities:•Fluent in verbal, written, and presentation skills.•Information systems.•Impact and influencing.•Leadership.•Analytical and technical skills.•Team building.•Strong motivational and interpersonal skills.•Creative thinking.•Interpreting data.•Problem-solving.•Interpersonal skills. xcskxlj Travel requirements:•20% of timeHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
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Remote Technical Support Specialist
hace 1 semana
Barcelona, España Werfen A tiempo completoJob SummaryOverseeing the service of assigned instrument platforms and ensuring the proper functioning of services in this area. The Technical Service Specialist will be part of a team of technical experts, providing essential technical knowledge to support customers and field staff with high-quality service.Key Accountabilities• Resolve Escalated...
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Remote Technical Support Specialist
hace 1 semana
Barcelona, España Werfen A tiempo completoJob Summary¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación.Overseeing the service of assigned instrument platforms and ensuring the proper functioning of services in this area. The Technical Service Specialist will be part of a team of technical experts, providing essential...
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Hybrid Technical Support Specialist – Large-Format Printing
hace 34 minutos
Barcelona, España Epson Europe B.V. A tiempo completoA leading printing technology company is seeking a Technical Support Specialist in Barcelona. The role focuses on troubleshooting and providing technical support for printers, including customer training and issue resolution. The ideal candidate will have technical support experience, particularly with large format printers, and strong knowledge of related...
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Technical Support Specialist
hace 2 semanas
Greater Barcelona Metropolitan Area, España Bihl+Wiedemann GmbH Iberia A tiempo completoDamos forma al futuro con nuestros innovadores productos ASi-5 y buscamos refuerzo para nuestro departamento de soporte:(Junior) Technical Support SpecialistLo que te esperaÚnete a nuestro equipo y participa activamente en la creación del futuro Como Technical Support Specialist eres el primer punto de contacto para todas las consultas técnicas de...
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Technical Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Epson A tiempo completoTechnical Support Specialist - Large Format PrintingJob Location: Barcelona,SpainWorkplace: HybridJob Function: Service & SupportRequisition ID: 354Your mission:Do you have experience with troubleshooting printers?Enjoy training and providing technical support to partners and customers?If so we would love to hear from youHere at Epson we are looking for a...
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Bilingual Support Specialist EN/IT — Remote
hace 28 minutos
Barcelona, España Xceed A tiempo completoA leading event management platform in Barcelona seeks a Customer Support Specialist who will serve as the voice of the company to users. The candidate will handle user inquiries, assist with technical issues, and support event organizers. Bilingual in English and Italian is required, along with a flexible schedule primarily focused on evenings and weekends....
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German Technical Support
hace 2 semanas
Barcelona, España Careerxtra A tiempo completo**Job Title: Hybrid German Technical Support Specialist** **Location: Barcelona, Spain (Hybrid)** We are committed to delivering exceptional customer experiences, and we are looking for a talented professional to provide technical support in the German language. **Position Overview**: As a Hybrid German Technical Support Specialist, you will play a...
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Spanish-Speaking Technical Support Specialist
hace 4 días
Barcelona, España CBT A tiempo completoJob Title: Spanish-Speaking Technical Support Specialist – Join Cross Border Talents in Barcelona Location: Barcelona, SpainEmployment Type: Full-Time About Cross Border Talents:At Cross Border Talents, we specialize in connecting top talent with the world's most innovative companies. As a global leader in recruitment and technical support, we're committed...
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Junior Technical Support Specialist for ASi-5 Projects
hace 41 minutos
Barcelona, España Bihl+Wiedemann GmbH Iberia A tiempo completoUna empresa líder en automatización busca un (Junior) Technical Support Specialist en Barcelona. En este rol, serás el primer contacto para consultas técnicas, gestionando problemas complejos mediante soporte remoto y colaboración con ventas. Buscamos a alguien con formación en electricidad o automatización y buena comunicación en español e inglés....
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Remote Technical Customer Support
hace 2 semanas
Barcelona, España SkillMatch Solutions A tiempo completoLocation: Barcelona - Selva de MarLanguages: German (Native), English (B2) Schedule: Monday to Friday, 9:00 AM to 6:00 PM Base Salary/Year: 18,776 EURBenefits/Year: 1,920+ EURRelocation: Up to 500 EUR for flight + assistance in finding accommodation Summary: As a Technical Customer Support Specialist, you will be responsible for handling incoming user...
