Desktop Support Specialist
hace 2 días
work type: Dispatch ( Part time) Contract : B2BJOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.Candidate Required Minimum Qualifications and Skills Bachelor’s Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 2-3 years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.
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Desktop support specialist
hace 7 horas
Madrid, España Tech Zone LLC A tiempo completowork type: Dispatch ( Part time) Contract : B2 BJOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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2nd-Line Desktop Support Specialist
hace 1 semana
Madrid, España Allied Worldwide A tiempo completoA global IT services provider located in Comunidad de Madrid, Spain, is looking for a 2nd Line Support Specialist. The role includes providing on-site desktop and application support, managing ticket queues, and escalating critical incidents. Candidates should have a minimum of 3-5 years of experience in 1st and 2nd level support, expertise in Windows...
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Desktop Support L1
hace 1 semana
Madrid, España Sharp Brains Ltd A tiempo completo1- One year Business to Business contract 2-**Experience/Skills**: - 2-4 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and...
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Desktop Support Specialist — Onsite
hace 3 días
Madrid, España Axiom Technologies A tiempo completoA global IT services provider in Madrid is seeking a Desktop Support Technician to deliver onsite/on-call assistance to end users. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and experience in desktop support. Responsibilities include providing technical support for desktops and laptops, troubleshooting issues,...
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Desktop Support Specialist — Onsite
hace 4 días
Madrid, España Axiom Technologies A tiempo completoA global IT services provider in Madrid is seeking a Desktop Support Technician to deliver onsite/on-call assistance to end users.¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.The ideal candidate will have a Bachelor's degree in Computer Science or a related field and experience...
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Desktop Support Engineer
hace 3 días
Madrid, Madrid, España Sharp Brains A tiempo completoDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...
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Desktop Support Engineer
hace 2 días
Madrid, España Tech Zone LLC A tiempo completoWork type: DispatchLocation: Locations:Boo De Pielagos, Calamonte, Cordoba, ESPARZA DE GALAR, Oroso, La Coruna, San Fulgendo ,SpainContract: B2BJOB DESCRIPTIONDesktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software...
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Desktop Support Engineer
hace 2 semanas
Madrid, España Allied Worldwide A tiempo completoWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles. Provide 2nd Line...
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Desktop Support Engineer
hace 2 semanas
Madrid, España Allied Worldwide A tiempo completoWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles. Provide 2nd Line...
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Desktop Support Technician
hace 2 semanas
Madrid, España Allied Worldwide A tiempo completoWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles. Provide 2nd Line...
